CACI International Service Manager in Hampton, Virginia
CACI is seeking a Service Manager to support our Air Force customer in Hampton, VA at Langley AFB.
What You’ll Get to Do:
Promoting and supporting the deployment of Service Management processes to all groups interacting with Problem Management, Change Management, and Incident Management
Work with government and senior staff to prepare schedules, establish milestones, develop work assignments, and produce progress reports and technical briefings.
Support exceptional customer service through superior leadership qualities – meeting deadlines, motivating and mentoring team, exercising effective decision-making, and maintaining a commitment to high performance.
Ensure that Service Level Agreements and client expectations are met – Engages with client and other stakeholders face-to-face, via telephone, and through email to establish relationships, understand requirements, and communicate accomplishments or issues
Facilitate collaboration between geographically separated teams - Providing continuous process improvement through incident management and problem management - Serves as a liaison between technology infrastructure, business stakeholders, and end users
Provide functional leadership to program staff through coaching, mentoring, and other staff development approach.
Identify opportunities for organic and new growth in contract scope and value.
You’ll Bring These Qualifications:
Active TS/SCI security clearance.
Bachelor’s degree or 6 years equivalent experience.
These Qualifications Would be Nice to Have:
A minimum of four years of operational AF DCGS experience
Help-Desk or Customer Service Experience
A familiarity with IT Service Management (ITSM)
Experience in a multi-faceted leadership position
What We Can Offer You:- We’ve been named a Best Place to Work by the Washington Post.- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.- We offer competitive benefits and learning and development opportunities.- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.- For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.