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CACI International ServiceNow System Administrator (Tier 1/2) in Hanover, Maryland

ServiceNow System Administrator (Tier 1/2)

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

CACI is seeking a ServiceNow System Administrator (Tier 1/2) to join our team supporting our multi-year contract in Hanover, MD. The GOATCLOUDS program provides managerial, design, engineering, architectural, technical, implementation and maintenance of an enterprise IT service management system to manage customer IT service requests, and IT management functionality across the enterprise.

More about the role :

  • Provide support for implementation, troubleshooting and maintenance of IT systems

  • Manage the daily activities of configuration and operation of IT systems

  • Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems

  • Provide assistance to users in accessing and using IT systems

  • Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems

  • Perform account management, e.g. establishing, activating, modifying, disabling, and removing accounts.

  • Provide configuration management, implementation, and sustainment of compliance with applicable system security controls.

  • Perform periodic vulnerability scans of systems

  • Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

  • Implement IAVA security patches and insure patch status is recorded in appropriate systems of record.

  • Provide support for the escalation and communication of status to agency management and internal customers.

  • Optimize system operations and resource utilization, and perform system capacity analysis and planning.

Required Qualifications:

  • Active TS/SCI with Polygraph

  • Bachelor’s degree in a technical discipline from an accredited college or university is required. Four (4) years of additional SA experience may be substituted for a bachelor’s degree.

  • Five (5) years experience as a SA in programs and contracts of similar scope, type, and complexity is required.

  • Two (2) years of experience with Service Management (ITSM) is required.

  • DOD 8570 IAT Level II certification (CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP

Preferred Qualifications:

  • Experience with ServiceNow platform is required.

What We Can Offer You:

  • We’ve been named a Best Place to Work by the Washington Post.

  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

  • We offer competitive benefits and learning and development opportunities.

  • We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

  • For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (

The proposed salary range for this position is:

$78,700 - $165,300