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CACI International Help Desk Technician in Herndon, Virginia

Help Desk Technician

Job Category: Intelligence

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

CACI seeks a Help Desk Technician to become an Intelligence Operations Controller for our new and growing team supporting the customer’s Space Mission in Virginia!

What You’ll Get to Do :

The position is part of a 24 X 7 X 365 crew who monitors ground equipment and services scheduled by users within an automated planning and scheduling system. Tasks include monitoring the status of initiated services, rescheduling as necessary for interrupted services, and assisting with service setup and execution. The Intelligence Operations Controller is a key part of a new and growing operations center team, responsible for ensuring the success of multiple mission threads in support of national security.

More About this Role :

  • Get to certify in multiple operator positions, representing new capabilities for the customer

  • Receive subject matter and on-the-job training provided prior to certification testing

  • Reinforce standard practices, procedures, and policies

  • Support payload operations in coordination with other team members

  • Communicate effectively and collaboratively with teammates, leads, and stakeholders

  • Work hand-in-hand with on-site government and team leads

You’ll Bring These Qualifications :

  • A TS/SCI with Full Scope Polygraph is required to begin employment.

Required Skills

  • Strong analytical and troubleshooting skills

  • Ability to learn new systems and capabilities with little direction

  • Fundamental understanding of satellite communication systems

  • Routine interaction with multiple stakeholders

  • Solid written and oral communication

  • Ability to multi-task

  • Support 24 x 7 x 365 rotational shifts

These Qualifications Would be Nice to Have:

  • Experience supporting on-site operations environment and/or SIGINT collection

  • Experience in a 24 x 7 x 365 environment

  • Knowledge of theoretical and practical aspects of satellite communications​

What We Can Offer You:

  • We’ve been named a Best Place to Work by the Washington Post.

  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

  • We offer competitive benefits and learning and development opportunities.

  • We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

  • For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (

The proposed salary range for this position is:

$60,100 - $123,300