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CACI International ServiceNow Business Process Lead in Herndon, Virginia

ServiceNow Business Process Lead

Job Category: Project and Program Management

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

CACI is seeking ServiceNow Developer/ Business process Lead. This candidate will support our client with design, creation, deployment, and maintenance of multiple ServiceNow applications supporting the Intelligence Community.

What You'll Get to Do:

  • Develop, maintain, and enhance applications on the ServiceNow platform including, but not limited to, ITSM, ITBM, ITOM, CSM, Service Portal, HR Module, Asset Management, Change Management, Custom Development, etc.

  • You will be responsible for helping to develop code, unit test, hold code reviews, check in code and help to build the code pipeline for continuous integration/continuous delivery.

  • Customize ServiceNow applications and facilitate roll out of new applications and modules and configure application UI, workflow, and API

  • Create, maintain configuration management on the ServiceNow platform in all environments

  • Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests

  • Confer with Mission Partners to define their information technology goals and advise in the re-engineering of business processes to meet those goals

  • Provide expertise in standards and validations (e.g., ISO 9000)

  • Provide group facilitation, interviewing, training, and additional forms of knowledge transfer

  • Act as key coordinator between multiple project teams to ensure enterprise-wide integration of re-engineering efforts

  • Champion awareness training and implementation of business processes

  • Develop process documentation, testing, workflows, and work plans

  • Lead workflow presentations to leadership and Mission Partners as required

  • Coordinate with multiple departments within and outside of the customer’s organization to accomplish project tasks

  • ​Independent self-starter and proactive at developing solutions and solving business problems using ServiceNow

You’ll Bring These Qualifications:

  • Bachelor’s degree preferably in an IT related field 6 years of related experience; or a Masters with 4 years of experience; an Associates with 8 years of experience

  • Backend development experience with C#, Java, Node.js, Python, Go, and Ruby programming languages.

  • ServiceNow experience

  • ServiceNow developer certification

  • Understanding of best practices across both commercial and federal sectors as it relates to workflow and process management

  • Excellent interpersonal skills with proven ability to team with industry partners

  • Ability to communicate effectively in a fast-paced environment

  • Fully capable with the Microsoft Office suite (Excel, PowerPoint, Word)

  • Ability to estimate work effort requirements efficiently and appropriately

  • Strong public speaking skills and professional demeanor required

  • ​Experience in scrum and agile frameworks for development to include task management, performing stand-ups and sprint reviews, gathering requirements, and creating documentation

These Qualifications Would be Nice to Have:

  • Configuration Management experience

  • Configuration Management certifications

  • Project Management Professional (PMP) certification

  • Other ServiceNow certifications

  • ​Graphics design or UX/UI design experience

What We Can Offer You:

  • We’ve been named a Best Place to Work by the Washington Post.

  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

  • We offer competitive benefits and learning and development opportunities.

  • We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

  • For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities.

As directed by Executive Order 14042, all current and newly hired employees are required to be fully vaccinated for COVID-19 by January 18, 2022 and provide proof of vaccination, except where they are legally entitled to an exemption/accommodation.

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