CACI International ServiceNow Administrator in International, Germany
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: Secret
Employee Type: Regular-Long Term Assignment
Percentage of Travel Required: Up to 10%
Type of Travel: Local
Are you interested in continuing your career in Europe in a mission focused environment? CACI has established and upcoming positions throughout the European theater supporting multiple customers for the Department of Defense. We are looking for experienced, innovative and motivated IT Specialists to support enablement of AFRICOM, EUCOM and CJTF-HOA’s mission objectives.
What You’ll Get to Do:
Become part of a solution-oriented team designing and implementing ServiceNow based products in a dynamic environment. Contribute to the overall success of an Enterprise ServiceNow implementation by providing technical consultation, receiving requirements, developing and deploying solutions across a wide variety of directorate level organizations using ServiceNow’s Implementation Methodology (SIM). Solve the Common Services Data Model (CSDM) challenge through guiding stakeholder understanding and expectations of the IT Services lifecycle while encouraging Now platform use through outreach and training.
More About the Role:
Design service catalog items in accordance with customer requirements.
Publish and maintain service catalog items.
Create and maintain service portal pages and content.
Manage customer experiences via portals, pages, and items.
Manage user experiences within the Now platform via homepages, dashboards, and workflows.
Create and maintain application and technical services.
Manage core foundation data, tables & columns, and configuration item (CI) classes.
Create and maintain CI relationship data.
Accurately create, test, and manage update sets in a high paced environment.
Use best business practices to configure tables, forms, and workflows.
Consult on creation and modification of business processes based on knowledge of the Now platform.
You’ll Bring These Qualifications:
Currently hold an adjudicated Secret Clearance and be able to maintain.
Three years of experience with at least two ServiceNow ITSM, ITOM, ITBM, and/or SAM.
Certifications in ITIL Foundations, ServiceNow Fundamentals, CMDB Fundamentals, ITSM Implementer, and CSM Implementer.
Able to meet TESA by meeting either holding a BA/BS +3 yrs. recent specialized or AA/AS +7 yrs. recent specialized or a major cert + 7 yrs. recent specialized or 11 years of recent specialized.
These Qualifications Would be Nice to Have:
ITIL Release, Control, and Validation
ServiceNow Certified System Administrator
SOAP and REST API experience
Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities.
As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. As such, any offers of employment may be contingent upon COVID-19 vaccination or an approved accommodation. All new hires are required to report their vaccination status.