CACI International Sr Site Manager Djibouti in International, Djibouti
CACI is looking for a Senior Site Manager to support our Combined Joint Task Force – Horn of Africa (CJTF-HOA) customer located at Camp Lemonier, Djibouti City, Djibouti. This position is contingent upon award of the Communications and Information Technology (IT) Support (CITS) III.
The ideal candidate will be an experienced Senior IT Manager that organizes, directs, and manages contract operation support functions, involving multiple, complex and inter-related project tasks. Manages teams of contract support personnel at multiple locations. Maintains and manages the client interface at the senior levels of the client organization. Meets with customer and contractor personnel to formulate and review task plans and deliverable items. Ensures conformance with program task schedules and costs. In conjunction with the program manager establishes and maintains technical and financial reports to show progress of projects to management and customers, organizes and delegates responsibilities to subordinates and oversees the successful completion of all tasks assigned to the CJTF-HOA team.
The candidate will act as the Senior Site Manager for CJTF-HOA and serve as the Government’s central point-of-contact for the command’s day-to-day operational activities and provide the necessary technical direction, guidance and supervision for contractor personnel assigned to the task order. This entails providing leadership, management and oversight for the program workforce to deliver communications and information technology (IT) services in support of CJTF-HOA and their associated staff elements and organizations. All parties require devices, hardware, software, and network IT and communications support services for the continued enhancement, operation, maintenance, and life cycle support for networks, office automation, communications, and software and systems applications supporting C4 systems.
The candidate will serve as a senior CACI representative and central point of contact to CJTF-HOA, responsible for establishing a strong working relationship and managing service delivery performance through SLA's and other key performance metrics. Responsible for assigned program budget items, performance and delivery of exceptional customer services and user experience, measured by Service Level Agreements.
Have experience as a primary customer contact for program activities, leading program review sessions and providing weekly customer briefings on end user environment operational performance and special project statuses.
Understanding of applications and network systems like those in use at CJTF-HOA.
Excellent written and verbal communication skills, and experience in presenting material to senior DoD and non-DoD officials
Managerial experience in a C4 networking environment with a significant number of direct staff.
Experience supervising substantial DoD C4 operations which encompass software development, user and network systems integration, and training in diverse operating environments with people of various job categories and skills.
Experience in a quality assurance environment that includes, at a minimum, knowledge of: customer satisfaction tracking; user complaint and monitoring programs; and quality control (QC) systems reviews and analysis.
Proven skills in manpower utilization, procurement, training, problem resolution, and employee relations.
Attracts, trains, develops, manages, and retains high performing staff.
Identifies site problems and obtains solutions, including allocation of resources or changing contractual specifications.
Collaborates with Operations and Engineering teams to ensure that designs and new technology deployments include appropriate operations and maintenance support mechanisms to deliver a high degree of efficiency and optimal customer experience support.
Champions, models, and coaches staff to exhibit cultural beliefs with the highest ethical standards
Bachelor’s Degree in information technology or comparable discipline
7+ years’ experience large complex IT programs
PMP, ITIL V3 and Scrum Master Certifications
Technical certification such as CCNA, MCSE, Splunk or Oracle
Experience working within a PMO.
Experience in developing strategies and driving business growth.
Experience supporting a Combatant Commands Enterprise IT infrastructure
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.