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CACI International Business Analyst/QA Tester - ServiceNow in National Harbor, Maryland

Business Analyst/QA Tester - ServiceNow

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

CACI is seeking an experienced Business/Systems Analyst and Tester who has worked in an Agile/Scrum environment to support the Department of Homeland Security (DHS) ServiceNow development efforts to design custom applications.

Responsibilities include:

  • Serve as the focal point for the capture, analysis, and management of functional and non-functional requirements, user stories, software test plan, suite, case development, and test execution.

  • Show a demonstrated skill in effective decomposition of mission/business objectives into user stories, and document them within a product backlog which can then be implemented in a series of short and iterative development cycles.

  • Coordinate and meet regularly with stakeholders to identify business needs.

  • Clearly communicate those business needs to a development team through user stories and acceptance criteria.

  • Develop test plans and cases for unit tests and execute regression testing for planned software releases and system upgrades.

  • Execute and document test results for ServiceNow Applications.

  • Work closely with the Project Manager to establish Release/Sprint backlogs, resolve impediments, and provide direction on scope of work to be accomplished.

  • Work collaboratively with internal and external stakeholders, as well as the product development team during the development cycle to ensure the customer needs are being met.

  • Develop product roadmaps and participate in Integrated Release Planning incorporating both new re-design activities and O&M support tasks.

  • Review and evaluate work done by development team to ensure proper scope has been met.

  • Lead the demonstrations to stakeholders and report on the results of each software iteration.

  • The ability to be adaptable and to work constructively with a technically diverse team is critical.

  • Assist with the creation of Standard Operating Procedures (SOPs) and briefings.

  • Assist with process definition and documentation

Required Qualifications :

  • Ability to obtain a DHS Entrance on Duty (EOD).

  • 10 Years Applicable Experience or Equivalency (equivalency includes MA + one-year applicable experience, BA + 4 years applicable experience or AA + 6 years applicable experience)

  • Initiative – proactively establishing relationships, setting up workshops, finding opportunities to innovate and improve value, as well as providing new ideas for team and improvement

  • Team Mentality – jumping in to help others as needed, empowering and collaborating with others, and learning a cross-section of skills to improve ability to aid others

  • Organization – establishing and communicating simple, value-driven strategies and plans for near and far-term activities, while managing scheduling demands and maintaining focus across multiple efforts

  • Flexibility – adapting to change on the fly, maintaining a positive attitude, and focusing on the path ahead


What We Can Offer You:

  • We’ve been named a Best Place to Work by the Washington Post.

  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

  • We offer competitive benefits and learning and development opportunities.

  • We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

  • For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities.

As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.