CACI International Knowledge Analyst / Technical Writer in National Harbor, Maryland
Knowledge Analyst / Technical Writer
Job Category: Engineering and Technical Support
Time Type: Full time
Minimum Clearance Required to Start: None
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
CACI is seeking a Knowledge Analyst/Technical Writer to join our Tier II technical operations team on a contract supporting Department of Homeland Security. The Knowledge Analyst/Technical Writer is responsible for providing Knowledge Management and technical writing support to share information and produce high quality documentation that contributes to the overall success of the organization.
The Knowledge Analyst/Technical Writer you will review, update, and organize existing documentation; and capture content or support the creation of new content to create documentation related to IT deployments and operational activities.
The Knowledge Analyst/Technical Writer will format information for consumption through various media channels to include documented materials, email, websites, and other electronic access points as well ensuring entry into the Knowledge Repository.
You will ensure content is reviewed on an ongoing basis, including using available tools, resources, and contacts, to ensure documentation is up to date, understandable, and meets established guidelines. You will also gather information, interview Subject Matter Experts, and conduct research to convey technical content in a concise and effective manner.
About the Role:
Establish relationships with functional department Subject Matter Experts and client to promote awareness of Knowledge Management initiatives
Assist program with improving Knowledge Management practices
Work with stakeholders to translate technical content into documentation
Collect, organize, and maintain content for Knowledge Repositories
Disseminate knowledge resources
Develop and maintain program specific documentation templates
Participate in the establishment of guidelines and standards for text and graphics
Organize, write, edit, and produce documentation for customer facing and backend consumption. Documentation includes Process Workflows, Knowledge Articles (How-Tos, Troubleshooting), Standard Operating Procedures, Job Aids. User Guides, and User Manuals
Perform periodic reviews to evaluate existing documentation and develop innovative approaches for improvements
Obtain understanding of products/services to translate complex information into simple, polished, and engaging content for user consumption
Coordinate and implement quality-control activities required to ensure the accuracy and adequacy of documentation, including peer and final reviews, editing for compliance with all applicable specifications and standards, validation, and change verification
Ensure documentation complies with all applicable specifications, standards, and other project constraints
Define, document, and monitor baseline Knowledge Management performance metrics and key performance indicators
Support creation and editing of graphic content for program documentation
Ability to obtain DoD Security Clearance
Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD) - Active EOD preferred
B.A./B.S. or equivalent + 3 years of relevant experience
Previous experience working with IT operations and engineering support teams
Strong understanding of Knowledge Management and experience implementing Knowledge Management methodologies such as Knowledge Centered Service (KCS)
Experience developing and supporting Knowledge Management initiatives
Proficient in the following technologies:
Adobe Acrobat Pro
Microsoft PowerPoint, Word, Excel, and Visio
Service Management Tool (i.e.. ServiceNow)
Ability to interface with various disciplines, as well as work independently
Excellent communication (oral and written) skills and able to interface effectively with Subject Matter Experts and managers at all levels
Ability to prioritize tasks/projects to meet deadlines and capable of handling multiple requests simultaneously
Ability to quickly learn and understand complex topics
Must be a team player
Adobe Illustrator, Adobe Photoshop experience
Previous DHS or DoD experience
Previous experience documenting Microsoft Active Directory
Possess understanding of IT Service Management principles
Possess understanding of Project Management principles
Certification in Knowledge Management
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities.
As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.