Job Information
CACI International Knowledge Analyst / Technical Writer in National Harbor, Maryland
Knowledge Analyst / Technical Writer
Job Category: Engineering and Technical Support
Time Type: Full time
Minimum Clearance Required to Start: None
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
CACI is seeking a Knowledge Analyst/Technical Writer to join our team. The Knowledge Analyst/Technical Writer is responsible for providing Knowledge Management and technical writing support to share information and produce high quality documentation that contributes to the overall success of the organization.
In this role you will review, update, and organize existing documentation; and capture content or support the creation of new content to create documentation related to IT deployments and operational activities.
You will format information for consumption through various media channels to include documented materials, email, websites, and other electronic access points as well ensuring entry into the Knowledge Repository.
You will ensure content is reviewed on an ongoing basis, including using available tools, resources, and contacts, to ensure documentation is up to date, understandable, and meets established guidelines.
You will also gather information, interview Subject Matter Experts, and conduct research to convey technical content in a concise and effective manner.
More About the Role:
Manage and maintain the Knowledge Repository
Establish relationships with functional departments and client to promote awareness of Knowledge Management initiatives
Develop and update documentation which includes process workflows, Knowledge Articles (How-To’s, Troubleshooting), Standard Operating Procedures, Job Aids, Work Instructions, User Guides, and User Manuals
Meet with stakeholders to define requirements and retrieve content for customer facing Knowledge Articles
Required Qualifications:
Ability to attain DHS EOD suitability or Current DHS EOD preferred
Associates degree or equivalent + 6 years of related experience
5 or more years of working experience with Microsoft Office Suite (PowerPoint, Word, Excel, Visio, Teams, OneNote, Outlook)
Understanding of Knowledge Management methodologies such as Knowledge Centered Service (KCS)
Experience using AP writing format and AP Stylebook
Ability to manage multiple tasks concurrently and shift priorities as needed
Knowledge of technical jargon
Proficiency in using the following:
SharePoint
Adobe Acrobat Pro
Service Management Tool (i.e.. ServiceNow)
TechSmith Snagit
TechSmith Camtasia
Excellent problem-solving skills with ability to identify issues, root causes, and recommend solutions
Ability to work well in a team, as well as independently
Excellent communication (oral and written) skills and able to interface effectively with all levels
Possess a keen eye for detail
Ability to prioritize tasks/projects in order to meet deadlines and capable of handling multiple requests simultaneously
Ability to quickly learn and understand complex topics
Preferred Qualifications:
Possess understanding of IT Service Management principles
Possess understanding of Project Management principles
Certification in Knowledge Management
Implement and improve Knowledge Management practices
Collect, organize, and maintain content
Develop and maintain documentation templates
Participate in the establishment of guidelines and standards for text and graphics
Perform documentation reviews and audits to ensure accuracy of content
Obtain understanding of products/services to translate complex information into simple and engaging content for user consumption
Coordinate and implement quality control activities to ensure the accuracy and adequacy of documentation, including Peer Reviews, and editing
Ensure documentation complies with all applicable specifications, standards, and other project constraints
Define, document, and monitor Knowledge Management performance metrics
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
DHSHP
This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Your potential is limitless. So is ours.
Learn more about CACI here. (https://careers.caci.com/global/en/life-at-caci)
Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits) .
The proposed salary range for this position is:
$77,200 - $162,200
CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.