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CACI International Microsoft Systems Center Operations Manager (SCOM) Engineer in National Harbor, Maryland

Microsoft Systems Center Operations Manager (SCOM) Engineer

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

Microsoft Systems Center Operations Manager (SCOM) Engineer

CACI is seeking a Monitoring Tools Engineer specialized in Microsoft Systems Center Operations Manager (SCOM) to join our technical operations and maintenance team on a contract supporting the enterprise network and infrastructure at the Department of Homeland Security. The SCOM Engineer will play a key role in configuring, tuning, and managing the monitoring tools of systems in a 24/7/365 environment.

What You’ll Get to Do:

Serving as a Monitoring Tools Engineer your responsibilities include:

  • Configure, manage, and maintain the System Center Operations Manager (SCOM) application by performing administrative tasks from the console.

  • Create, maintain, and tune monitoring and notification rules in SCOM.

  • Act as SME for SCOM including day to day administration, configuration, and troubleshooting.

  • Collaborate with Systems Architects and Engineers to determine requirements for filters, events, alerts, dashboards and reporting within SCOM.

  • Review and update SCOM console security, apply patches, create SCOM console roles, and create custom management packs as needed.

  • Deliver SCOM views, create custom reports on results of SCOM monitoring and provide problem resolution for SCOM components and related custom scripts.

  • Create automated solutions for data collection and reporting for existing applications and infrastructure for Performance and Availability.

  • Review and analyze Web Application Performance and end user experience (client-side browser profiling), utilizing a deep understanding various monitoring tools.

  • Set up performance monitoring for the applications, databases, network and cloud

  • Work to improve monitoring capabilities.

  • Respond to systems alerts, triage, troubleshoot, and resolve incidents

  • Join troubleshooting bridge calls for major incidents.

  • Assist with postmortem related activities and support various efforts related to operational improvements.

  • Based on recommendations from management, implement new and improved processes, change processes, perform new tasks, create reports, and address ad-hoc requests.

  • Contribute to documentation in the Knowledge Base, Standard Operating Procedures (SOP), work instructions, and job aids.

  • Conduct knowledge transfer sessions with operations and engineering teams on new solutions, systems, applications, and tools.

  • Perform additional duties as assigned.

You’ll Bring These Qualifications:

  • Ability to obtain DoD Top Secret/SCI Clearance

  • Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD) - Active EOD preferred

  • B.S. + 8 years of applicable experience

  • Experience with Microsoft SCOM installation, configuration, administration, tuning/adjustments of thresholds and notifications in an enterprise environment

  • Microsoft systems administration experience

  • PowerShell and infrastructure management

  • Strong collaboration and communication skills

  • Strong experience in developing and providing dashboards and reports

  • Experience of event management and event mapping with incidents

  • ITIL Foundation certification (not required to start but expected to attain in first six months)

  • Experience using Service Now service management software (or similar tool) to document incidents and service requests

These Qualifications Would be Nice to Have:

  • Previous DHS or DoD experience

  • The following certifications are highly desired:

  • MCSE

  • Security+ ITIL Foundation

  • Other monitoring tools such as Spectrum and SolarWinds

  • Experience with major Microsoft technologies including Windows 10, Server 2012, 2012R2, 2016 and 2019, Active Directory, SCCM

  • Experience with server virtualization technologies including VMWare

  • Knowledgeable of Problem Management best practice and processes

What We Can Offer You:

  • We’ve been named a Best Place to Work by the Washington Post.

  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

  • We offer competitive benefits and learning and development opportunities.

  • We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

  • For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

These Qualifications Would be Nice to Have:

This section should include and preferred or desired qualifications or attributes.

What We Can Offer You:

  • We’ve been named a Best Place to Work by the Washington Post.

  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

  • We offer competitive benefits and learning and development opportunities.

  • We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

  • For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities.

As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.

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