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Job Information
CACI International Network Engineer Tier III in National Harbor, Maryland
Network Engineer Tier III
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: None
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
Job Description
CACI is seeking a Network Engineer III to join our technical operations and maintenance team on a contract supporting the enterprise network and infrastructure at the Department of Homeland Security. The Network Engineer III will play a key role in network administration, respond to monitoring alerts and resolve incidents in a 24/7/365 environment. This position will support IT operations and engineering activities. They will quickly identify issues impacting the enterprise, troubleshoot, resolve incidents, document for root cause analysis, complete requests, and maintain network devices.
Location: National Harbor, MD (Hybrid)
About the Role:
Serve as a Technical Operations member responsible for troubleshooting and maintenance. Responsibilities include:
Manage, troubleshoot, and maintain network devices.
Work with and manage Cisco routers, switches, wireless access points, firewalls (ASA and Palo Alto), Bluecoat proxies, VPN, and Zscaler.
Proactively monitor and measure systems performance to detect trends and catch problems before users are impacted.
Respond to systems alerts, triage, troubleshoot, and resolve incidents.
Work closely with other support teams to ensure incident events are handled in a timely manner.
Handle incoming technical escalations from Service Desk, Network Operations Security Center, Tier II, and other support teams.
Join troubleshooting bridge calls for major incidents.
Perform patching, updates, upgrades, refreshes, and other maintenance activities.
Communicate directly with end-users as necessary, to resolve issues and complete requests.
Assist with postmortem related activities and support various efforts related to operational improvements.
Based on recommendations from management, implement new and improved processes, change processes, perform new tasks, create reports, and address ad-hoc requests.
Evaluate and recommend changes and/or technology upgrades to address performance, standardization, and industry best practices.
Follow all Customer network security processes and procedures, ensures compliance with all Government policies.
Represent customer requirements in technical exchanges with other government agencies.
Perform site surveys to new installations and technology refresh.
Develop and maintain network architecture diagrams.
Contribute to documentation in the Knowledge Base, Standard Operating Procedures (SOP), work instructions, and job aids.
Conduct knowledge transfer sessions with operations and engineering teams on new solutions, systems, applications, and tools.
Perform additional duties as assigned.
Required Qualifications:
Ability to obtain DoD Top Secret/SCI Clearance
Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD) - Active EOD preferred
B.S. + 9 years of applicable experience
Cisco Certified Network Professional (CCNP) certification
Expert experience (including troubleshooting) with Cisco switches, routers, firewalls, VPNS, and wireless access points
Advanced experience with Network analysis tools
Advanced experience with supporting IP services (IPv4, VPN, IPv6, Multicast, QOS, SDN, SNMP, VOIP, VTC, etc.)
Strong experience with OSPF, BGP, MPLS, RSVP/LDP L2/3VPNs, VRFs, IKE/IPSec, GRE tunnels, MTU, Import/Export policies
ITIL Foundation certification (not required to start but expected to attain in first six months)
Flexibility to work MON – FRI, 6am – 2pm or 10am – 6pm
Work on-call rotation to respond to incident escalations
Experience using Service Now service management software (or similar tool) to document incidents and service requests
Preferred Qualifications:
Previous DHS or DoD experience
The following certifications are highly desired:
Other Cisco certifications
Security+ ITIL Foundation
Knowledgeable of Problem Management best practice and processes
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
DHSHP
This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Your potential is limitless. So is ours.
Learn more about CACI here. (https://careers.caci.com/global/en/life-at-caci)
Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits) .
The proposed salary range for this position is:
$109,800 - $241,600
CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.