CACI International Senior Manager – NPPD CIO Enterprise IT Operations in National Harbor, Maryland

Job Description

The Senior Manager will support in the delivery of a broad portfolio of performance-based IT services to DHS. The Senior Manager is responsible for formulating and enforcing work standards, developing and executing project schedules, supervising personnel and communicating policies, procedures, and goals to team members while interfacing with senior customer personnel. The Senior Manager provides management oversight of technical execution and program personnel ensuring the highest quality of task completion and deliverables in accordance with the contract. The successful candidate must be able to rapidly adapt and respond to a dynamic customer environment.

Specific Responsibilities:

  • Develop long-term and strategic objectives to help ensure that customer requirements and expectations are met

  • Interface frequently with functional areas such as contracts, subcontracts, project control, and security

  • Ensures program deliverables and schedules are implemented in a timely manner

  • Provide supervision, training, and direction to staff; and serves as a point of contact for customer issues or concerns

  • Accountable for meeting contractual performance criteria and due dates during service delivery as well as successful overall project completion

  • Perform research and data collection in support of associated strategic tasks

  • Development, execution and implementation of a continuous service improvement program for enterprise IT operations

  • Identify new business opportunities within the scope of the BPA

  • Support the response to BPA call requests, to include the development of ROMs, pricing, and technical proposals

  • Ability to handle multiple tasks in a fast paced, dynamic environment

  • Flexible schedule and ability to be on call

  • Supervise, motivate, develop and direct a team of managers and support staff in successful execution of their assigned task areas


  • Active Secret Clearance

  • DHS EOD Eligible (Active EOD preferred)

  • Typically requires a Bachelor’s Degree and 12 – 15 years of progressive experience with enterprise IT, service delivery and program management

  • Expertise across a broad range of enterprise IT technologies

  • Project Management Professional (PMP) certification


  • Current TS/SCI with DHS HQ EOD

  • Windows 10

  • Office 365

  • Azure

  • Presales, architecture, implementation and execution of Managed Services Solution for federal customers

  • ITIL v3 Foundations certification

  • Experience with proposal development to include developing a Basis of Estimates (BOE) and writing technical volumes

  • Proven track record applying management disciplines within a medium sized program environment to include contract, subcontract, financial, quality, personnel and performance management

Job Location


CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.