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CACI International ServiceNow Administrator in National Harbor, Maryland

ServiceNow Administrator

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

What You'll Get to Do:

CACI is seeking a Senior ServiceNow Administrator to support highly complex, mission-critical scoped and global applications for the Department of Homeland Security. In this role, you’ll provide high level technical planning, execution, and support for software systems and subsystems. In this role you will be responsible for supporting the ServiceNow change requests, dashboards, improvements, fixes, and overall structure and operations.

More About the Role:

  • Works closely with ServiceNow leadership team to support the DHS customer and their needs

  • Monitor the platform performance, triage incidents and coordinate support as needed from additional resources

  • Perform account management tasks including the creation and deletion of accounts, adding roles, creation (and management) of groups and other entitlements within the platform

  • Intermediate level knowledge in ITIL practice areas to support strategic discussion and direction in evolving the service catalog, self-service capabilities, CMDB, asset, incident, problem, change, service level, knowledge, and request management design, workflow, implementation, and overall best practice

  • Additional day-to-day responsibilities include assistance with the overall structure and content of the system, documentation, creation of knowledge articles, working direction with customers and fulfillment of services including Incident and Request tickets

  • Present improvement ideas, analyze requests for change, draft, and update system design documentation, understand and implement approved system change requests under change guidance, interface with users, and support testing

You’ll Bring These Qualifications:

  • US Citizenship required

  • An active Entrance on Duty (EOD) is required to begin employment and must be maintained as a requirement of continued employment.

  • Minimum of Bachelor’s Degree or equivalency and 4 years’ experience.

  • 1 or more active ServiceNow certifications

  • 2+ years of experience in ServiceNow administration

  • Strong, up to date, working knowledge of ServiceNow modules and applications: Service Catalog(s), Change, Incident, Problem, Knowledge, User and Asset Management

  • Successful problem solving and debugging skills. Ability to analyze, trouble shoot and resolve issues quickly in the ServiceNow instances

  • Familiar with SDLC, Agile development methodologies, ITIL framework

  • Experience working in an iterative and agile development environment

  • Proficiency in Javascript is a plus

What We Can Offer You:

  • We’ve been named a Best Place to Work by the Washington Post.

  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

  • We offer competitive benefits and learning and development opportunities.

  • We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

  • For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

This position description is not an active opening but is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.



Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.