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CACI International Sr. Business Analyst in National Harbor, Maryland

Sr. Business Analyst

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

What You’ll Get to Do:

We are seeking a high caliber Business Analyst to support Department of Homeland Security (DHS) software development efforts within the ServiceNow platform. As the Business Analyst, you will work with Product Owners to clearly define business requirements, translate business requirements to functional, user, and system requirements, and develop supporting materials such as use cases, flowcharts, context diagrams, wireframes, interface system diagrams, and data flows. As the BA, you will develop business, functional and system user stories and requirements for small and large-scale software applications within the ServiceNow platform.

More About the Role:

  • Serve as a Senior Business Analyst working in an Agile/Scrum environment developing both scoped and global ServiceNow software applications

  • Serve as the focal point for the capture, analysis, and management of functional and non-functional systems requirements and user stories

  • Demonstrate effective decomposition of mission/business objectives into user stories, and document them within a product backlog which can then be implemented in a series of short and iterative development cycles

  • Coordinate and meet regularly with stakeholders to identify business needs

  • Clearly communicate those business needs to a development team through user stories and acceptance criteria

  • Work closely with the Scrum Master to establish Release/Sprint backlogs, resolve impediments, and provide direction on scope of work to be accomplished

  • Work collaboratively with internal and external stakeholders, as well as the product development team during the development cycle to ensure needs and objectives are being met

  • Develop product roadmaps and participate in Integrated Release Planning by presenting proposed system changes to the board

  • Review and evaluate work done by development team to ensure proper scope has been met

  • Complete and/or facilitate acceptance testing of development products

  • Lead the demonstrations to stakeholders and report on the results of each software iteration

  • Assist with the creation of Standard Operating Procedures (SOPs) and briefings.

  • Assist with process definition and documentation

You’ll Bring These Qualifications:

  • Ability to obtain/maintain EOD Suitability Clearance

  • BA/BS or equivalent and minimum of 6 years of applicable experience

  • Experience and understanding of IT Operations and IT Service Management

  • Initiative – proactively establishing relationships, setting up workshops, finding opportunities to innovate and improve value, as well as providing new ideas for team and improvement

  • Team Mentality – jumping in to help others as needed, empowering and collaborating with others, and learning a cross-section of skills to improve ability to aid others

  • Organization – establishing and communicating simple, value-driven strategies and plans for near and far-term activities, while managing scheduling demands and maintaining focus across multiple efforts

  • Flexibility – adapting to change on the fly, maintaining a positive attitude, and focusing on the path ahead

  • The ability to be adaptable and to work constructively with a technically diverse team

  • A willingness to learn and stay abreast of industry trends as the program emphasizes innovation and looks for individuals who can bring creative ideas to solve complex problems, both technical and procedural

  • Possess both an understanding of real-world mission/business objectives and a working grasp of software development practices and technologies

These Qualifications Would be Nice to Have:

  • Experience with ServiceNow or similar ITSM platforms

  • Familiarity with using ServiceNow Agile Development 2.0 and/or JIRA

  • IT Environment Savvy – using, navigating, and adapting to multiple collaboration environments (e.g.; MS Teams, SharePoint, O-365, ServiceNow, etc.) and use productivity tools (e.g.; Excel, PowerPoint, etc.) effectively

  • Experience in the Federal workplace

What We Can Offer You:

  • We’ve been named a Best Place to Work by the Washington Post.

  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

  • We offer competitive benefits and learning and development opportunities.

  • We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

  • For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.


Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities.

As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. As such, any offers of employment may be contingent upon COVID-19 vaccination or an approved accommodation. All new hires are required to report their vaccination status.