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CACI International Sr. ServiceNow Architect in National Harbor, Maryland

Job Description

CACI is seeking a Sr. Solution Architect to support in the development of highly complex, mission critical ServiceNow applications in support of the Department of Homeland Security. Candidates will support all aspects of the technical solution and implementation from initiation through closeout of customer projects. Solution Architects lead onsite and virtual technical requirements gathering workshops with stakeholders to capture all requirements necessary to implement the solution on the ServiceNow platform. The Architect provides consultative guidance to the customer, and designs the overall solution based on ServiceNow and industry specific best practices.

What You’ll Get to Do:

  • Provide subject matter expertise in the design, development and configuration of OOB and custom capabilities within the ServiceNow platform

  • Lead requirements gathering workshops to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution

  • Research and evaluate technical solutions to make informed recommendations on the most appropriate, efficient and cost-effective solution based on the customer requirements and the statement of work

  • Designs data model and architectural diagrams required to implement solution using technology specific best practices and standards.

  • Refine Agile Stories to accurately document the appropriate level of technical detail for a developer to implement.

  • Actively participate in daily scrum calls with the development team

  • Provide technical guidance and serve as an escalation point for the development team

  • Support and coordinate scheduling and execution of releases, testing plan development, product upgrades, new technology deployments.

  • Produces and maintains detailed knowledge transfer documentation including design specs, maintenance, troubleshooting, deployment, technical notes, and testing, etc.

  • Proactively maintain knowledge and understanding of the latest ServiceNow features and product offerings

  • Perform and participate in product roadmap planning

  • Identify trends across customer implementations to improve future implementations

  • Driving continual service improvement through establishment of best practices, reusable assets and refinement of the implementation processes

  • Identify opportunities to leverage and existing and emerging ServiceNow capabilities

  • Provide configuration reviews to ensure adherence to ServiceNow Technical Best Practices

You’ll Bring These Qualifications:

  • DHS EOD Eligible

  • Minimum of Masters Degree or equivalency and 12 years’ experience.

  • Extensive understanding of the ways in which ServiceNow can be configured and customized and scripting within the tool

  • Experience integrating ServiceNow with external systems through SOAP or REST web services

  • Experience using the Workflow Editor to configure workflows

What We Can Offer You:

  • We’ve been named a Best Place to Work by the Washington Post.

  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

  • We offer competitive benefits and learning and development opportunities.

  • We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

  • For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.



Job Location


CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.