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CACI International Tier 1 Network Operations Center Analyst in National Harbor, Maryland

Job Description

CACI is seeking Tier I NOC Analysts to support a 24x7x365 enterprise operations center. Analysts will be responsible for monitoring network dashboards, analyzing problems, troubleshooting, coordinating, and reporting of all operational information concerning the enterprise network infrastructure. This is a customer facing position that requires significant experience in customer service and the ability to remain calm, tolerant and professional in a stressful and demanding environment. We are currently hiring across day, night and weekend shifts.


  • Provide first-line investigation and diagnosis of all incidents, logging all details and prioritization codes for all incidents. ‘

  • Conduct technical services and support at the Tier I level, including WAN and LAN connectivity, routers, firewalls, and security.

  • Installation and support for remote access platforms such as VPN, Terminal Services, and Citrix

  • Promptly assign unresolved incidents to higher Tier support or internet service providers to coordinate restoration of service and obtain the necessary information for recording/tracking the outage or degradation of service.

  • Keep component NOCs informed about their incident's status at agreed intervals and continuously update incidents as needed.

  • Notify Govt Leads and other stakeholders of high impact/priority failures using the appropriate escalation procedures.

Required Skills/Certifications:

  • Able to obtain DHS Entry on Duty (EOD)

  • Bachelor’s degree or equivalent + 3 years of applicable experience

  • Knowledge of network protocols such as OSPF, BGP, and EIGRP.

  • Experience with Cisco command line interface and configuration

  • Strong customer service and strong communication skills (both written and verbal)

Desired Skills/Certifications:

  • 1 year of relevant routing/switching experience in an enterprise network operations center environment

  • Understanding of ITIL service delivery concepts

  • Experience working with wireless technologies, Virtual Private Networks (VPN), Intrusion Prevention Systems (IPS), WAN Accelerators and associated technologies

  • Working knowledge of ServiceNow; creating, updating and closing tickets

  • Network+, ITIL Foundations, CCENT, Security+

What We Can Offer You:- We’ve been named a Best Place to Work by the Washington Post.- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.- We offer competitive benefits and learning and development opportunities.- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.- For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

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CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.