CACI International Tier 1 NOSC Cloud Analyst in National Harbor, Maryland
Tier 1 NOSC Cloud Analyst
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: None
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
What You’ll Get to Do:
CACI is seeking a Tier I NOSC Cloud Analyst to support a 24x7x365 enterprise operations center. Analysts will be responsible for monitoring dashboards, analyzing problems, troubleshooting, coordinating, and reporting of all operational information concerning the enterprise cloud infrastructure. This is a customer facing position that requires significant experience in customer service and the ability to remain calm, tolerant and professional in a stressful and demanding environment. Current shifts are: Sun – Wed, 7am – 6pm & Wed – Sat, 7am – 6pm.
More About the Role:
Provide first-line investigation and diagnosis of all incidents, logging all details and prioritization codes for all incidents
Conduct technical services and support at the Tier I level, including Amazon AWS and Microsoft Azure virtual servers and applications, WAN and LAN connectivity, routers, firewalls, and security
Installation and support for remote access platforms such as VPN, Terminal Services, and Citrix
Promptly assign unresolved incidents to higher Tier support or internet service providers to coordinate restoration of service and obtain the necessary information for recording/tracking the outage or degradation of service
Keep stakeholders informed about their incident's status at agreed intervals and continuously update incidents as needed
Notify Govt Leads and other stakeholders of high impact/priority failures using the appropriate escalation procedures
Share knowledge and train other NOSC team members on cloud systems troubleshooting
You’ll Bring These Qualifications:
Able to obtain DHS Entry on Duty (EOD)
Bachelor’s degree or equivalent + 3 years of applicable experience
Experience with Amazon AWS and/or Microsoft Azure administration and troubleshooting
Experience with cloud monitoring tools (Dynatrace is a plus)
At least one of the following certifications at any level:
Strong customer service and strong communication skills (both written and verbal)
These Qualifications Would be Nice to Have:
1 year of relevant routing/switching experience in an enterprise network operations center environment
Understanding of ITIL service delivery concepts
Knowledge of network protocols such as OSPF, BGP, and EIGRP
Experience with Cisco command line interface and configuration
Experience working with wireless technologies, Virtual Private Networks (VPN), Intrusion Prevention Systems (IPS), WAN Accelerators and associated technologies
Working knowledge of ServiceNow; creating, updating and closing tickets
Network+, ITIL Foundations, CCENT, Security What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities.