CACI International Tier I Network Operations Center Analyst in National Harbor, Maryland
Tier I Network Operations Center Analyst
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: None
Employee Type: Regular
Percentage of Travel Required:
Type of Travel:
What You’ll Get to Do:
Monitor and operate computer electronic digital computers to process business, scientific, engineering, or other data according to operating instructions.
Ensure correct peripheral equipment is utilized and move switches to clear system and operates the equipment.
Select and load input and output units with materials.
Continuously observe equipment, storage devices, printers and control panels for operator messages or error indicators.
Set up and run diagnostic test and reacts appropriately to the messages and report errors or machine malfunctions as required.
May perform work incidental to machine operations such as maintaining production records, replenishing specified stock items, and distributing output materials.
Operate peripheral equipment to perform such operations as tape-to-printer.
May work with multiple systems.
Provide first-line investigation and diagnosis of all incidents, logging all details and prioritization codes for all incidents.
Conduct technical services and support at the Tier I level, including WAN and LAN connectivity, routers, firewalls, and security.
Installation and support for remote access platforms such as VPN, Terminal Services, and Citrix.
Promptly assign unresolved incidents to higher Tier support or internet service providers to coordinate restoration of service and obtain the necessary information for recording/tracking the outage or degradation of service.
Keep component NOCs informed of their incident’s status at agreed intervals and continuously update incidents as needed.
Notify Govt Leads and other stakeholders of high impact/priority failures using the appropriate escalation procedures.
You’ll Bring These Qualifications:
Able to obtain DHS Entry on Duty (EOD).
Typically requires a bachelor’s degree and at least 3 year of relevant routing/switching experience in an enterprise network operations center environment.
Knowledge of network protocols such as OSPF, BGP, and EIGRP. Experience with Cisco command line interface and configuration.
Strong customer service and strong communication skills (both written and verbal).
These Qualifications Would be Nice to Have:
Understanding of ITIL service delivery concepts.
Experience working with wireless technologies, Virtual Private Networks (VPN), Intrusion Prevention Systems (IPS), WAN Accelerators and associated technologies.
Working knowledge of ServiceNow; creating, updating and closing tickets.
Network+, ITIL Foundations, CCENT, SecurityWhat We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities.