CACI International Tier II Systems Engineer in National Harbor, Maryland
Tier II Systems Engineer
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: None
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
CACI is seeking a Tier II Systems Engineer to join our Tier II technical operations and maintenance team on a contract supporting Department of Homeland Security. The Tier II Systems Engineer is primarily focused on systems administration support and will respond to monitoring alerts and manage incidents to resolution in a 24/7/365 environment. They will work closely with other operations and engineering teams to quickly identify issues impacting the enterprise, triage, resolve incidents, document for root cause analysis, and complete pre-defined requests.
Serve as an Tier II Technical Operations member responsible for break/fix and completing pre-defined requests. Responsibilities include:
Respond to systems and networking alerts, triage, troubleshoot, and resolve incidents.
Work closely with other support teams to ensure incident events are handled in a timely manner.
Handle incoming technical escalations from Service Desk, Network Operations Security Center, and other support teams.
Draft and send incident notifications to government stakeholders and other support teams.
Monitor and perform health checks of systems critical to infrastructure including servers.
Document, track, and coordinate incidents in ServiceNow.
Escalate unresolved issues to Tier III.
Join troubleshooting bridge calls for major incidents.
Perform Tier II-level administration tasks to fulfill pre-defined requests and tasks such as Active Directory accounts, passwords, groups, permissions, and shares.
Perform patching, updates, upgrades and other maintenance activities.
Communicate directly with end-users as necessary, to resolve issues and complete requests.
Assist with postmortem related activities and support various efforts related to operational improvements.
Based on recommendations from management, implement new and improved processes, change processes, perform new tasks, create reports, and address ad-hoc requests.
Contribute to documentation in the Knowledge Base, Standard Operating Procedures (SOP), work instructions, and job aids.
Continuously cross-train to also support network administration.
Perform additional duties as assigned.
Ability to obtain DoD Security Clearance
Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD) - Active EOD preferred
BA/BS + 8 years of applicable experience
Any relevant Microsoft Windows administrator certification
ITIL Foundation certification (not required to start but expected to attain in first six months)
Flexibility to work any of the following shifts to provide coverage:
SUN – TUE/SUN – WED, 6am – 6pm
WED – SAT/THU – SAT, 6am – 6pm
MON – FRI, 6am – 2pm or 10am – 6pm
Work on-call rotation to respond to incident escalations.
Ability to perform in-depth troubleshooting on Windows Operating Systems (Windows 10 and Server), Microsoft Office 365, Active Directory, network issues, print server
Experience with patch management software (e.g., SCCM)
Experience using Service Now service management software (or similar tool) to track incidents and service requests through the full lifecycle
Ability to learn new technologies quickly (servers, switches, virtual hosts, etc.)
Advanced experience with Active Directory management & administration
Previous DHS or DoD experience
The following certifications is highly desired:
Other hands-on Microsoft Windows administrator certifications
COMPTIA A+, or Network+, or Security+ Cisco Certified Network Associate (CCNA)
Knowledgeable of Problem Management best practice and processes
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities.
As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.