CACI International Datacenter Field Support Engineer (part-time) in Nationwide, Virginia
CACI is seeking a part-time Datacenter Field Support Engineer to provide field service support for Microsoft Datacenter (MDC) and Microsoft Azure Stack Rugged Cloud Appliance (RCA), part of the family of Rugged Edge devices. In this role, you will provide phone-based troubleshooting support and dispatch for on-site troubleshooting or parts replacement if necessary, perform integration, test, and evaluation of IT equipment, building management systems (BMS) and troubleshooting within a datacenter environment. This candidate will serve as a technical lead for our field service technical support at various MDC and RCA locations.
What You’ll Get to Do:
Serve as company expert in providing the highest -level technical support for MDC and RCA devices.
Tests, repair and troubleshoot network equipment problems
Building Management Systems (BMS) – experience running controls/BMS systems in a data center, particularly with Schneider Electric solutions. General training and field replaceable unit (FRU) documentation will be provided. No specific accreditation/certification necessary.
Cisco components – experience removing /replacing switches/firewalls, tracing cables, and plugging/unplugging cables/optics. Proficient with Putty/SSH and able to follow instructions to input commands through command shell. General training will be provide for the Cisco components comprising the MDC and RCA systems.
Perform general IT, USB/serial interface troubleshooting.
Prepare documentation on analysis and tests results
Conduct planning, coordination, software and hardware installation, on-site support and report preparation.
You’ll Bring These Qualifications:
Must have CONUS / OCONUS field experience operating and maintaining IT equipment, networks.
Must have strong communications skills and be able to work independently.
10 years’ IT experience, i.e., installation, configuring IT equipment, cable pulling and testing, removal, and replacement of IT equipment, troubleshooting IT equipment.
5 years’ experience with experience removing /replacing Cisco switches/firewalls, tracing cables, and plugging/unplugging cables/optics. Proficient with Putty/SSH and able to follow instructions to input commands through command shell.
5 years’ experience running controls/BMS systems in a data center, particularly with Schneider electric solutions.
Top Secret Security clearance
Ability to travel 50% or more CONUS
These Qualifications Would be Nice to Have:
Azure Data Engineer Associate
Azure Solutions Architect Expert
Azure Security Associate
What We Can Offer You:- We’ve been named a Best Place to Work by the Washington Post.- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.- We offer competitive benefits and learning and development opportunities.- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.- For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.