CACI International Help Desk Technician in Niceville, Florida
What You’ll Get to Do:
CACI is currently seeking a Full Time Help Desk Technician to work in Niceville, FL.
Employee will primarily be involved in taking calls and providing remote technical support for Federal Aviation Administration (FAA) users. Employee will also be interfacing with Tier-1, Tier-2, and local support staff at various FAA supported sites throughout the nation and its territories. Employee will possibly be tasked with the creation and maintenance of support documentation provided in a knowledgebase.
The employee's work will be performed as directed by the employee's supervisor in accordance with established procedures, the Staff Work Instruction and with applicable policies and guidance from the FAA customer.
More About the Role:
Employee will assist customers experiencing issues with accessing or utilizing FAA computer resources. They will resolve routine and minor technical problems related to computers, Local Area Network (LAN) servers, and telecommunications. The employee will exercise judgment in escalating incidents to the appropriate personnel as the tier two level as well as document incidents using automated incident management software.
The employee will create documentation to be added to the knowledgebase as needed. They will process email assistance requests sent to the NSC Inbox and perform other duties as assigned by supervisor
Must have excellent analytical skills
Excellent written and verbal communication skills
Ability to troubleshoot technical and complex computer/network related issues
Must enjoy assisting people in need of technical assistance in a tactful manner
Ability to accurately recall policies and procedures
Ability to multitask
Ability to perform and complete special projects
You’ll Bring These Qualifications:
The clearance level required is dependent on the type of clearance supported by our client.
High School Diploma
Minimum of 3 years of helpdesk experience or informational technology related field
Type 15-20 words per minute
HDI CSR Certification (within 3 months of hire)
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.