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CACI International Help Desk Agent – Navy Key Management Infrastructure Help Desk in North Charleston, South Carolina

Job Description

CACI is seeking a Help Desk Agent who will support the head of a mid-size to large KMI Training program for the CACI organization. The Help Desk agent would support DoN KOAMs. Focus is on technical assistance over the phone, via email, and or over message traffic

What You’ll Get to Do:

  • Coordinate with Department of the Defense (DoD) COMSEC accounts to ensure network firewalls are operational to support the KMI Virtual Private Network (VPN) connections.

  • Configure High Assurance Internet Protocol Encryptor (HAIPE) to KMI specifications. Prepare DoD COMSEC account database for transition to the KMI Management Client (MGC).

  • Assist in completion of account inventory actions and resolving technical issues.

  • Monitor, track, and support COMSEC account inventory activities IAW National Security Agency (NSA) and service level policy.

  • Provide KOAM technical assistance for the installation of the KMI MGC node and the transition of the COMSEC account data to the KMI MGC.

  • Monitor and track account installation progress and collaborate with COMSEC account personnel to resolve any transition issues.

  • Provide customer service to US Navy, US Marine Corps, and US Coast Guard

You’ll Bring These Qualifications:

  • Active Secret Clearance

  • Associates degree in engineering, computer science, or other related technical field. Other related technical training.

  • Must have 5 years of experience in C4IRS systems

  • Must have prior Key Management Infrastructure experience – minimum 5 years

  • Must have prior COMSEC experience – minimum 5 years.

  • Must have some network engineering/configuration knowledge and experience

  • Strong interpersonal skills to communicate and work with customers and team members.

  • Strong analytical and problem-solving skills.

  • Strong organizational and time management skills.

These Qualifications Would be Nice to Have:

  • KMI Operating Account Manager (KOAM) qualified

  • CompTIA Network Plus

  • CompTIA A+

What We Can Offer You:

  • We’ve been named a Best Place to Work by the Washington Post.

  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

  • We offer competitive benefits and learning and development opportunities.

  • We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

  • For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Job Location

US-Virginia Beach-VA-CHARLESTON

CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

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