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CACI International Help Desk Analyst in O'fallon, Illinois

Help Desk Analyst

Job Category: Logistics

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

Join a fast-paced Agile development program as a Help Desk Technician! In this role you will analyze help desk tickets utilizing multiple ticketing systems and support multiple applications. You will work directly with government stakeholders, industry partners, and software developers to analyze system problems provide root cause and fix actions. Your customer service skills will help DoD service members directly during the stressful PCS move process. Invent your future and make a lasting impact at CACI!

Duties Include but are not Limited to:

  • Monitor help desk tickets across the Tier1, Tier 2 and Tier 3 realm.

  • Manage your tickets to ensure they are resolved in a timely manner in order to meet our SLA.

  • Attend internal meetings with CACI personnel, as well as meetings with government personnel, to ensure high quality resolution of tickets.

  • Assist with smoke testing the application after system maintenance, and complete other duties assigned by your manager.

Required Qualifications

  • Ability to obtain and Active Secret Clearance (US Citizenship required)

  • 3+ years of experience with a variety of areas, to include Customer Service.

  • An Associate degree can be counted as experience

These Qualifications Would Be Nice to Have:

  • Strong self-manager in order to ensure workload completion.

  • Willing to engage outside support and ask questions when needed.

  • Experience with computers, different software and the ability to troubleshoot.

  • Experience or exposure to military life and processes.

What we can offer you:

At CACI, our philosophy of employee development and advancement rests on a cultural foundation of providing unlimited and equal opportunity for growth, recognition, and rewards. We provide the environment, support and responsive, available management to nurture and stretch your abilities. We also offer a career mobility program to make it easy to build a dynamic career at CACI and offer flexible work schedule arrangements to support work/life balance.

  • CACI’s Flexible Time Off (FTO) plan allows employees to take vacation as needed, without a set number of minimum or maximum days, and is available day one of employment.

  • CACI has been named one of Fortune magazine’s World’s Most Admired Companies and has been named an Energage Top Workplace USA for 2023!

  • CACI also has more than 20 Communities of Practice to share and gain skills and knowledge regarding various technologies and topics including SAP, Salesforce, Agile Development, and many more. The associated Learning Academies provide training and certifications to gain additional skills and build your brand.

  • We offer competitive benefits and learning and development opportunities.

  • We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

  • With over 25,000 employees worldwide, CACI has been named a Best Place to Work by the Washington Post.

  • For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.