CACI International Tier 1 Human Resources Administrator in Oklahoma City, Oklahoma
Tier 1 Human Resources Administrator
Job Category: Human Resources
Time Type: Full time
Minimum Clearance Required to Start: None
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
What You’ll Get to Do
Are you interested in building your Human Resources (HR) career? CACI has that opportunity with an open Customer Service Representative that serves as the primary interface for HR inquiries from managers and employees. You will provide a full range of HR support using pre-defined answers to ensure consistency to the customer. You will also take ownership of the resolution of callers’ issues, giving guidance & solving problems at the first point of contact whenever possible.
More About the Role
In this position, you will emulate exceptional customer service in all facets of position including responding to employee requests in a professional, respectful manner and understanding the sensitivity and confidential issues. You will get to research and interpret company policies and procedures and provide education where necessary
You will also get to:
Follow call center scripting and refers issues to next level specialists as appropriate
Refer issues to the HR Tier-2 specialists when unable to resolve personally and ensures effective hand off of escalated cases.
Log and tracks inquiries through to resolution using the Enterprise fulfillment system
Meet or exceed performance metrics as defined by the Service Level Agreements (SLAs) and tracking system
Demonstrate effective time management skills
Participates in information sharing with other service center representatives
Support HR team by providing clerical and administrative support.
Experience in navigating with core HR systems and sub-areas in Workday
Understanding of Health Insurance Portability and Accountability Act (HIPAA) and the need to maintain the security and confidentiality of Personally Identifiable Information (PII) and Protected Health Information (PHI)
Task included but not limited to
Provide guidance on completing New Hire task in HR System, guidance on recruiting and internal mobility, understanding of personnel action task in HR system, performance management process, compensation process, timekeeping, finding and registering for courses in SABA.
You’ll Bring These Qualifications
Entry-level HR position
Must be able to effectively communicate over phone and email
These Qualifications Would Be Nice to Have, but not required
Bachelor’s degree with a focus in HR or working towards a bachelor’s degree in HR
1-3 years’ experience in customer service
Experience Utilizing a Human Capital System
Workday Experience Preferred
Experience Utilizing ServiceNow
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities.
As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.