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CACI International End User Support Technician in Orlando, Florida

End User Support Technician

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

The End User Support Technician will provide quality and professional support to office and field-based users. This position is responsible for receiving and responding to issues assigned via the support request ticketing system. This position will also deploy and troubleshoot desktops, laptops, operating systems, and supported applications.

About the Role:

  • Image, configure, and deploy physical and virtual desktops; troubleshoot and repair hardware including desktops, laptops, zero clients, monitors, and docking stations; manage OS (Windows 10/11), BIOS, and data encryption.

  • Install, configure, and troubleshoot end-user software applications and certificates.

  • Configure print, scan, and fax features on multifunction devices, coordinate multi-step replacements with vendor, troubleshoot communication issues.

  • Plan for user moves, including connectivity, computers, and phones.

  • Install network equipment and patch network cables.

  • Identify and troubleshoot network connectivity issues.

  • Prepare obsolete assets for disposal.

  • Properly document actions in ServiceNow ticketing system and meet all SLAs.

  • Support new infrastructure projects.

  • Apply security patches and operating system upgrades to ensure the security and integrity of the technical environment.

  • Support and troubleshoot mobile devices.

  • Identify, manage, and resolve issues in a timely manner.

  • Assist and collaborate with other IT teams to help resolve critical issues.

  • Configure and maintain UPS devices and batteries, troubleshoot failure, coordinate vendor visits, plan, and coordinate downtime with customers.

  • Repair and restore data files, decrypt inaccessible files, migrate data for projects, apply and troubleshoot permissions.

You’ll Bring These Qualifications :

  • Requires bachelor’s degree or equivalent and at least five years of relevant experience.

  • Must be proficient with Windows desktop operating systems, as well as Dell hardware.

  • Must be proficient with Microsoft Office 365.

  • Must have a solid understanding of network communications.

  • Must have excellent written and verbal communication as well as customer service skills.

  • Must have the ability to work in a team setting and independently with minimal supervision.

  • Must be detailed-oriented and demonstrate strong analytical and problem-solving skills.

  • Must be punctual and have excellent time management skills.

  • Must possess the ability to effectively communicate with end users by telephone and email.

  • Must have experience with conference room technology and collaboration tools such as Microsoft Teams, Zoom, WebEx.

  • Must have the ability to lift and carry a minimum of 30lbs.

  • Must possess strong organizational skills and maintain a clean and well-organized workspace.

  • Must be able to obtain secret clearance.

These Qualifications Would Be Nice to Have :

  • BitLocker and Windows Hello support

  • OneDrive, Microsoft Teams and Office 365 experience

  • Experience with Red Hat Enterprise Linux (RHEL)

  • Experience with Cisco VoIP phones and Call Manager

What We Can Offer You:

  • We’ve been named a Best Place to Work by the Washington Post.

  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

  • We offer competitive benefits and learning and development opportunities.

  • We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

  • For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.