CACI International DISN Global Video Services (GVS) Subject Matter Expert in Pearl Harbor, Hawaii

Job Description

What You’ll Get to Do:

Are you looking to support your country by providing expert support while gaining joint service exposure and experience? Join CACI as a DISN Global Video Services (GVS) Subject Matter Expert providing Video Services expertise to US Pacific Command in support of the DISN Global Video Services (GVS) contract.

More About the Role:

Candidates will be required to perform the following functions:

Analyze and assess customer videoconferencing operational environments including designs, configurations, and procedures for customer site equipment and systems

Advise and recommend alternative methods and architectures for IP video capabilities to meet customer requirements.

Develop test methods, and perform testing and assessments in coordination with customers to assess suitability of customer systems for operational use with DISA IP video services.

Identify areas requiring technical laboratory testing and hardware or software configuration validation related to customer site technical guidance.

Provide video network customer migration assistance; identify customer requirements that cannot be met by DISA approved architectures, and recommend changes to meet customer requirements for DISA evaluation.

Analyze conference impacts for their assigned customers and provide problem resolution when conference impacts occur and when necessary coordinate with the Network Operations Center (NOC) to provide customers with recommended Courses of Action (COA).

Maintain a list of all customer video facilities and customer site diagrams within their Area of Responsibility (AOR), and understand each individual customer's video/audio configurations.

Assist the PMO in the development and presentation of video related training and briefings to the participating customer organizations.

Ensure customer understand the services and training opportunities provided by GVS, as well as limitations and issues associated with the multiple video platforms and video edge devices currently used by GVS customers.

Assist customers with exercise planning and execution.

Assist customers with the transition from ISDN to IP.

Periodically review, screen, and track all GVS trouble tickets that could impact the video-related mission.

Contact individual site facilitators experiencing problems to determine status and provide technical assistance to ensure problem resolution.

Review reports for all failed and/or flag impacted conferences and report this information up channel.

Produce weekly and monthly activity and performance reports.

You’ll Bring These Qualifications:

Must be technically proficient on all aspects of video telecommunications, to include troubleshooting, diagnostics, and reporting and follow up on incident failures.

Must be proficient in the use of COMSEC/KEYMAT devices, such as KG-194s and KIV-7s and how they relate to classified video.

Must be able to brief and interface with Global Video Services (GVS) representatives and high-level DOD counterparts on GVS issues such as all GVS failures/outages and actions being taken to restore service.

Must possess broad knowledge in one or more areas of unified capabilities (UC) services and network infrastructures that support UC services with specialized knowledge in one or more of the following areas: 1) network architecture, 2) network interoperability, network interfaces and network protocols, 3) transport technology, 4) business organizational alignment, business process development and business case development, 5) network testing, 6) security, and 7) reliability. Capable of working, with supervision, on specific tasks associated with knowledge areas identified above.

Typically requires a University Degree (BA/BS) or equivalent experience and minimum 5 years of related work experience.

These Qualifications Would be Nice to Have:

It is highly desirable to have technical certifications in Cisco and Polycom, MCUs and CODECs.

What We Can Offer You:

  • We’ve been named a Best Place to Work by the Washington Post.

  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

  • We offer competitive benefits and learning and development opportunities.

  • We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

  • For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Job Location


CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.