CACI International Network Operations Analyst (NOC) - TS/SCI w/ poly - shifts required in Remington, Virginia
More About the Role:
CACI is seeking a Network Operations Center Analyst who is responsible for monitoring and maintaining the customer's network systems. Establishes networking environment by directing system installation; defining, documenting, and enforcing system standards. Provides specific, detailed information for hardware and software selection, implementation techniques, and tools for the most efficient solution to meet business needs, including present and future capacity requirements. Assists with configuration and installation of various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS). Conducts testing of network systems.
Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization. Works within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure. Performs network maintenance and system upgrades including service packs, patches, hot fixes and security configurations. Monitors network engineering performance and ensure system availability and reliability. Monitors system resource utilization, trending, and capacity planning. Works with vendors and other IT personnel for problem resolution. Provides Level-2/3 support and troubleshooting to resolve issues. Maintains technical expertise in all areas of network and computer hardware and software interconnection and interfacing, such as routers, switches, firewalls, hubs, bridges, gateways, etc. Evaluates and reports on new network technologies to enhance capabilities of the network. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
You’ll Bring These Qualifications:
Prior experience in a Network Operations Center, working with customers, carriers and vendors to analyze and resolve network and telecommunications circuit problems.
Utilizes industry standard monitoring and troubleshooting tools such as IBM Netcool, HPNA, VitalSuite and Tivoli TNPM to monitor networking equipment, circuits, firewalls and associated network components providing global WAN connectivity.
Handles Triage and troubleshoots issues as they arise, escalating as necessary to Tier 3.
Creates and accurately updates Incidents, Problems and Changes tickets using industry standard ITSM systems such as BMC Remedy.
Responsible for the coordination and response of several on-call and field organizations to address detected anomalies in the infrastructure.
Manages the all-important critical client communications process.
Contributes meaningfully to the incident response processes that governs the team, always looking to restore services as quickly as possible and cut minutes off our response time, improve first call resolution and time-to-resolution metrics.
Serves as a liaison to users, departments and vendors by providing assistance on all aspects of telecommunications services and systems used throughout the organization.
Performs and analyzes situations that involve performance degradation.
Opens Problem tickets, performs Root Cause analysis and produce Corrective Action Plans.
Seeks out new ways to improve tool functionality by following best practices, industry standards and ITSM methodologies.
Demonstrates working knowledge of how to understand network and security documentation, diagrams and configurations as required (Cisco, Juniper).
Translates operational requirements into monitoring actions.
Shares exceptional knowledge and operations excellence with colleagues, coaches others and contributes to the Knowledge Base KB.
Participates in activities related to promoting, improving, maintaining and supporting telecommunications services and/or systems.
Helps to ensure that all software tools including network control programs satisfy the communications needs covering both the hardware and software installed.
Develops or assist in the development of standards for carrier service and equipment.
Prepares or ensures that appropriate telecommunication documentation exists, including operational instructions and SOPs.
Assists in all service / system upgrades while being a team player involving telecommunications and networking projects.
Performs or assists in the analysis in determining business process improvements utilizing the telecommunication systems.
Provides hands-on assistance involving troubleshooting and diagnostic support for all related systems, equipment failures or service issues.
May research available and emerging voice, data and video communication technologies to recommend future implementations.
Works closely with network administrators and other peers on communication and connectivity projects and maintenance.
Knowledge of current systems to promote beneficial capabilities and leverage use of the systems features.
Installs and tests communication equipment.
Current TS SCI with Polygraph is required. (An investigation within 5 years is required)
Bachelor's degree and 7 years of relevant experience
Experience in Tech Control environment or network operation center experience.
Experience troubleshooting baseband and satellite circuits.
Experience with satellite communications, Juniper and Cisco equipment and network management tools such as Remedy, HP Open view, Netcool, or similar tools.
Knowledge of WAN, LAN, or MAN.
Candidate must be willing to work shift work as required. - ALL 3 SHIFTS ARE AVAILABLE (Day, Swing and Night)
Cisco Certifications (CCNA/CCNP or other).
ITIL v3 Certification or ITSM experience.
Security + or related Certifications
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.