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CACI International Business Analyst in Remote (Any State), Virginia

Business Analyst

Job Category: Project and Program Management

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

CACI is seeking an experienced Business Analyst I to assist in the interpretation of business requirements for IT staff supporting the Network Operations Security Center (NOSC) at Department of Homeland Security (DHS).

Job Responsibilities:

  • Continuously analyze current NOC processes, reports, metrics, and performance across the task order to assess and confirm area where improvements are needed and work with the TO lead, deputy TO lead, the other leads, team members and contacts to plan, develop and implement them.

  • Analyze business and technical processes to formulate and develop new and modified business information processing systems.

  • Coordinate with cross-functional teams to ascertain system requirements such as functions, input data, output data, techniques, controls, User Acceptance Testing criteria, and execution of user’s acceptance.

  • Manage and maintain the Knowledge Base.

  • Write and edit documents such as Procedural Manuals, Standard Operating Procedures, and Work Instructions.

  • Conduct Quality Reviews of documentation to identify improvements opportunities.

  • Apply business concepts and theories to real-world decision making.

  • Increase proficiency in specific business disciplines such as Operations Management.

  • Create and distribute operational reports as requested.

  • Facilitate projects and coordinate with cross- functional teams to produce better business outcomes.

  • Host and facilitate weekly/monthly operational meetings.

Required Qualifications:

  • Experience assessing NOC daily operations, processes, and procedures, identifying areas where enhancements are needed, and implementing improvements/resolutions.

  • Ability to obtain DoD security clearance

  • Ability to obtain a Department of Homeland Security (DHS) Entry on Duty (EOD)

  • Education and experience requirement BA/BS or 6 years (without degree).

  • Previous experience with ITSM tool or ticketing system experience such as ServiceNow. Able to create/generate reports and dashboards in ITSM tool.

  • Experience assessing NOC operations, processes, and procedures identifying areas of improvements and implementing resolutions.

  • Strong proficiency with Microsoft products such as Excel (pivot tables and charts), PowerPoint, Word, and Visio

  • Previous experience creating, revising, updating, and maintaining documentation such as standard operating procedures (SOP), job aids, and work instructions.

  • Ability to lead and facilitate meetings with government and contractor stakeholders

  • Understanding of LAN/WAN technologies and concepts

  • Understanding of IT Service Management

  • Ability to communicate clearly and effectively in interpersonal and written formats

Desired Qualifications:

  • ITILv3 or v4 Foundations certification

  • Previous Network Operations Center (NOC) or IT Operations experience

  • ServiceNow Certified Administrator

  • Previous DHS experience

What We Can Offer You:

  • We’ve been named a Best Place to Work by the Washington Post.

  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

  • We offer competitive benefits and learning and development opportunities.

  • We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

  • For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities.

Pay Range: The proposed salary range for this position is $59,400-$121,800. There are a host of factors that can influence final salary including, but not limited to, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, geographic location, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. Employment benefits include health and wellness programs, income protection, paid leave and retirement and savings.

As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.