CACI International Cisco VoIP / Telecommunications Technician in Remote (Any State), Virginia
CACI International Inc. has an immediate opening for a Cisco VoIP / Telecommunications Technician Remote/Virtual position.
What You’ll Get to Do:
CACI has an outstanding and exciting opportunity for a Cisco VoIP / Telecommunications Technician in support of the US Forest Service. The United States Forest Service (USFS) is an agency of the U.S. Department of Agriculture that administers the nation's 154 national forests and 20 national grasslands, which encompass 193 million acres.
CACI is seeking an enthusiastic candidate who can excel in a high tempo environment. Our technician will join a team of professionals to support the US Forest Service IT Services program, telecommunications, as
telecommunications/ technical support IV for the Cisco VoIP telecom group. The technical support is part of a fully funded Blanket Purchase Agreement, which includes incident management; task diversity, short term task orders and other emergent work awarded by our customer.
Responsibilities include Cisco VoIP and mid-level telecommunications root cause analysis customer end-user issues. Works independently within the Remedy or other incident system to resolve tickets from initial assessment, triage, research to resolution for all incidents assigned. Continually Tracks ng incidents and requests to ensure complete resolution and documentation in the ticketing system. Conduct daily operations using telecommunications application software as well as office software applications. Communicate s promptly and effectively with CACI’s staff and customers.
Collaborate with all program stakeholders to include other service desk personnel or resources or internal senior service resources to resolve incidents that are beyond their skillset or responsibility by routing incidents, to other customer groups. Execute and satisfy established Service Level Agreements (SLA). Document resolutions and updates in customer incident database/application. Alerts management to recurring problems, patterns, and trends. Provide statistics for the weekly Service Desk report on incident trends or issues.
More About the Role:
With a wide range of knowledge, reviews, analyzes, evaluates and maintains customer’s Cisco VoIP and legacy telecommunications systems. Designs, develops, and tests of telecommunications software and hardware solutions. Provides customer training of the telecommunications features and functionality when necessary via the incident ticketing system. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Will lead and direct the work of others. A wide degree of creativity and latitude is expected. Communications in a virtual environment a must, along with other telecommunications and Cisco VoIP and networking experience.
Responsible for promoting, improving, maintaining and supporting all telecommunications services and/or system. Ensures that all software including network control programs satisfy the communications needs covering both the hardware and software installed. Develops or assists in the development of standards for carrier service and equipment. Prepares or ensures that appropriate telecommunication documentation exists, including operational instructions. Provides regulatory monitoring and voice network analysis regarding short and long-range planning for inhouse systems. Serves as a liaison to users, departments and vendors by providing the expertise on all aspects of telecommunications services and systems used throughout the organization.
Assists with requests internal and for customer needs that are Cisco VoIP and telecommunications and related. Performs analysis in determining business process current utilizing the telecommunication systems. Provides hands-on assistance involving troubleshooting and diagnostic support for all related systems, equipment failures or service issues.
Research and recommends available and emerging voice, data and video communication technologies to recommend current needs. Provides guidance and work leadership to less-experienced analysts. May review the work of others and be able to detect errors or needed modifications. Works closely with network administrators on communication and connectivity projects and maintenance. Uses knowledge of current systems to promote beneficial capabilities and leverage use of the system's features. Installs and tests communication equipment.
You’ll Bring These Qualifications:
University Degree (BA/BS) or equivalent experience
5 years related telecommunications experience
Experience in planning, organizing, participating and executing short term projects
Experience in balancing various priorities, customer requirements, and activities
Excellent time management, supervisory and organizational skills
Required Certifications: CCENT
These Qualifications Would be Nice to Have:
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
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CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.