CACI International Mid-Level ESD Liaison in Remote (Any State), Virginia
Mid-Level ESD Liaison
Job Category: Project and Program Management
Time Type: Full time
Minimum Clearance Required to Start: Secret
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Continental US
ESD Liaisons are assigned to Air Force / Space Force bases to enable a seamless operational transition of the base onto the EITaaS services including but not limited to the Enterprise Service Desk (ESD), Unified Endpoint Management, and Field Services (where applicable). Individual ESD Liaisons will initially be assigned to each of the Risk Reduction Effort (RRE) bases.
Joint Base Elmendorf-Richardson (JBER), Alaska
Cannon AFB, New Mexico
Buckley Space Force Base, Colorado
Hurlburt Field, Florida
Maxwell AFB, Alabama & Gunter Annex, Alabama
Offutt AFB, Nebraska
Pope Field, North Carolina
Spangdahlem Air Base, Germany
As the ESD expansion plan is finalized, ESD Liaisons will be assigned to additional (non-RRE) bases. Assignment durations may range from a couple months at low-complexity bases to permanent at high-complexity bases.
Job Duties and Responsibilities:
Learn Team CACI’s ESD, UEM, Field Service, etc. capabilities to effectively educate customers on the offerings.
Be the primary EITaaS point of contact (POC) for the base Comm Squadron Commander (or appointee) to set and mange expectations, proactively communicate plans and schedule, and identify and address risks, issues, and opportunities.
Identify Government and third-party contractor (external) organizations that will perform as Tier 2 and 3 support groups with whom the ESD will interface. This includes identification of Field Service providers at bases that are opting-in, -out, or for hybrid operations.
Establish, manage, and evolve interfaces between the ESD and external organizations:
Coordinate with base transition teams during transition planning and execution.
Identify, engage, and maintain relationships with appropriate POCs within external organizations.
Coordinate with the ITSMO and operations leadership to document interface / escalation procedures within our SOPs.
Coordinate with the ITSMO, Program Management, and operations leadership to formalize Associate Contractor Agreements (ACAs) and/or Operating Level Agreements (OLAs) where appropriate.
Identify, communicate, and mitigate risks and opportunities.
Coordinate with ITSM Business Analysts to define requirements for configuring ServiceNow to incorporate external organizations’ staff, data, and processes. This includes configuring support groups, staff, roles, permissions, and foundation data; authoring and/or loading knowledge articles; and configuring service catalog items and workflows.
Where necessary, coordinate with Business Analysts to assess establishing integrations between ServiceNow and system(s) used by external organizations.
Validate that external organizations are appropriately trained in ServiceNow usage and ESD interface procedures.
The ideal candidate will bring:
Experience managing customer relationships at strategic and tactical levels.
Business analysis to identify and refine technical and process requirements.
Familiarity with ServiceNow or other enterprise-level ITSM technologies
Ability to obtain a DoD secret Clearance / An active DoD Secret clearance
6-10 Years of relevant experience (Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience; Master’s Degree in related field may be substituted for bachelor’s degree and 3 years relevant experience).
Familiarity with DoD organizations, especially Air Force / Space Force
Familiarity with Microsoft endpoint management technologies (MECM, Intune, Defender, etc.)
Familiarity with service desk and field service operations
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Pay Range: The proposed salary range for this position is $74,600-$156,700. There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, geographic location, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. Employment benefits include health and wellness programs, income protection, paid leave and, life insurance, retirement and savings.