CACI International Operations Support Lead, Sr. Business Analyst in Remote (Any State), Virginia
Operations Support Lead, Sr. Business Analyst
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: NACI
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Continental US
What You’ll Get to Do
CACI's Business Solutions and Services (BSS) Group delivers state-of-the-art enterprise IT solutions and services across a broad spectrum of clients, encompassing the Department of Defense (DoD), Intelligence Community, civilian agencies, and Department of Homeland Security (DHS). This role offers the opportunity to work on the Electronic Contract Writing Module (ECWM) supporting the Defense Logistics Agency (DLA), which consists of a suite of modules encapsulating all aspects of DoD contracting, receipt/acceptance, and payment related activities, among others.
CACI is actively seeking an experienced Business Analyst to provide integral support and coordination for the service desk, training, and requirements analysis for our IT Project. This position will require an in-depth understanding of the contract writing and procurement environment. This role is engaging with our government Product Owners in our Agile process and Service Oriented Architectures and supports users with Helpdesk and Training.
Operate as a Sr. Business Analyst and OS Lead, partnering with cross-functional Agile/SCRUM teams to elicit requirements, coordinate efforts and align processes for the OS Team.
Work in conjunction Product Manager and team SMEs to prioritize service desk tickets, customer feedback, and training material.
Exhibit proficiency in various facets of the project lifecycle and Software Development Life Cycle (SDLC) of significant IT projects, with a focus on supporting government clients.
Demonstrate project subject matter expertise with Contract Writing software, with an emphasis on Appian Low Code environement, and a deep understanding of detailed Requirements Gathering, Quality Assurance, Service Desk, and creation of documents and training artifacts.
Display superior communication skill, liaising with both internal and external teams, maintaining professionalism and demonstrating a strong business, analytical, and functional acumen.
Further duties include:
Collaborate closely with team management to ensure proper setup, configuration, and refinement of Helpdesk tools.
Coordinate with users/customers on trouble tickets, issue escalation, issue resolution, and following process for proper closure on any tickets.
Coordinate and create training material for application and lead training efforts for the team.
EDUCATION & EXPERIENCE: Typically has a bachelor’s degree or equivalent experience and minimum 5 years of related work experience.
You’ll Bring These Qualifications
US Citizen with security clearance or ability to obtain NACLC
Bachelor's degree or equivalent experience
Some DOD Industry knowledge and experience
Strong Analytical Skills (ability to hear, understand and digest requirements while identifying potential areas of impact).
Excellent communication (verbal & written) and interpersonal skills
Experience working with Microsoft (i.e. Word, Excel, PowerPoint, SharePoint, Project, and Visio).
Experience with customer relations and interactions with service-oriented focus
Experience working in a high-paced Agile/SCRUM environment
Experience with JIRA, Confluence or similar programs
Experience with any IT Service Desk model and related tools
Experience with RoboHelp or similar integrated training products
These Qualifications Would Be Nice to Have
Work collaboratively within a cross-functional team environment; working with others to meet aggressive time-based goals and high-quality standards.
Familiar with one or more of the following: DoD Contracting, DoD Purchase/Acquisition, DoD Supply/Logistics and/or DoD Payment processing.
Familiar with Appian or related low-code software solutions that implement business process management (BPM).
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.