CACI International Jobs

Job Information

CACI International ServiceNow ITSM Product Architect in Remote (Any State), Virginia

ServiceNow ITSM Product Architect

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

CACI is looking for a ServiceNow ITSM Product Architect to support our DoD customer to implement an enterprise IT service delivery model that provides consistent, secure, high-quality, and cost-effective services to enable mission success and improve end user experience across the customer environment. On this program, CACI will deliver enhanced capabilities and services to implement and operate an enterprise ITSM solution, enterprise service desk, endpoint management and security solution, as well as CONUS/OCONUS field support and life cycle support for end user devices to enable the DoD customer to transition focus from IT operations to mission operations.

What You’ll Get to Do:

The ideal candidate will bring:

  • A strong interest in agile software development practices and experience delivering deployable software in short sprints.

  • Experience in ServiceNow development, systems integration, and ITSM application design.

  • Experience in the agile management framework.

  • Good ability to anticipate issues and formulate remedial actions.

  • Excellent technical, diagnostic, and troubleshooting skills.

  • Excellent communication, motivational, and interpersonal skills.

  • Collaborate with Developers, Program Managers, Testers, and Production Support Engineers to implement innovative technical solutions via iterative approach reducing time to delivery.

  • Familiarity with the following: API integrations (REST, SOAP) and Integration Hub.

More About the Role:

  • As a technical lead for a ServiceNow ITSM product workstream, you are responsible for all aspects of solution design and architecture.

  • Maintain sound understanding of enterprise and platform level architecture.

  • Liaison with business analysts and product owners to understand business needs and develop solutions that meet business needs and comply with enterprise and platform level architecture and standards.

  • Present and evangelize the solution to architecture guilds and management.

  • Work with business analysts and scrum master to create implementation/development plan for new features/applications/solutions by developing epics and stories

  • Participate in Agile ceremonies by leading in all technical aspects, including leading the demos to the Product Owner and all applicable stakeholders

  • Evangelize the developed solution to team members and work with team members to breakup stories into tasks and assist in completion of tasks in timely fashion

  • Motivating developers, testers and creating a space where they can ask questions and voice their concerns

  • Keep up to date with industry trends and developments

  • Delegating tasks and ensuring all daily, sprint and release goals are achieved

  • Performs Architecture design and reviews as required, ensuring initiatives are aligned with future state and strategic plans

  • Identifies risks, opportunities, compliance issues or other architectural concerns

  • Develop product teams technical skills through mentoring, coaching, and peer reviews.

You’ll Bring These Qualifications:

  • 15+ Years of relevant experience (Bachelor’s degree in engineering, computer science or related technical discipline may be substituted for 5 years of relevant experience).

  • 5+ years’ experience with ServiceNow, including 5+ in an architect role

  • Professional experience operating within cross-functional teams and groups

  • Experience in Federal government environments

  • An active DoD secret clearance

  • Bachelor’s degree in engineering, computer science or related technical discipline

  • Certified ServiceNow Administrator

  • Certified ServiceNow Developer

  • Certified Implementation Specialist.

These Qualifications Would be Nice to Have:

  • Ability to contribute to the development of program architecture and standards

  • Knowledge in implementing transition plan for migrating from a legacy system to a new system

What We Can Offer You:

  • We’ve been named a Best Place to Work by the Washington Post.

  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

  • We offer competitive benefits and learning and development opportunities.

  • We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

  • For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is: