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CACI International UX Design and Engineering Manager in Remote (Any State), Virginia

UX Design and Engineering Manager

Job Category: Engineering

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 25%

Type of Travel: Continental US

CACI has an exciting opportunity for a UX Design and Engineering Manager to support our DoD customer to implement an enterprise IT service delivery model that provides consistent, secure, high-quality, and cost-effective services to enable mission success and improve end user experience across the customer environment.

This is an excellent opportunity for an experienced, self-directed, UX Manager to work closely with the Customer Experience Office. The successful candidate must be able to communicate clearly and succinctly both written and orally, and present products and ideas in a business-like manner. The candidate will be required to work in dynamic and fast paced environments that require team interaction and coordination of efforts.  The candidate must be experienced in interfacing with both client managers and system users at all levels.  

In this role the UX Manager will:

  • Be responsible for applying structured UX methodologies and support lead change management activities geared to focusing on end users.

  • Apply a UX process and tools to create strategies that support training/ user adoption of the changes required by an IT project, or process improvement.

  • Support the design, development, delivery, and management of business process reengineering and strategic communications efforts.

  • Design and execute UX assessments in support of change management assessments within Sprint team cycles.

  • Assist with stakeholder analyses to clearly understand business objectives.

  • Be able to successfully conduct persona and journey mapping, conduct impact analyses, and assess readiness.

  • Provide input, documents requirements, and support the design and delivery of end user training, and orientation programs.

  • Work with Customer Experience Office to help identify, analyze, and prepare risk mitigation tactics.

  • Consult, facilitate, and coach project teams to enhance the end user experience.

  • Use various communications media to aid the communication process and work with web teams and other technical resources to maximize the use of technology.

  • Support/lead end user training by conducting either in person or virtual, classroom courses, workshops, and seminars, etc.

  • Develop and track UX tools and templates using the UX Factory and other sources for business intelligence and data analytics.

  • Perform surveys and interviews as needed ISO Customer Experience Office, develop, track, and analyze metrics, and performance indicators, suggesting ways to innovate and conduct predictive analytics.

  • Plan and lead major information technology assignments and projects.

  • Possess and apply comprehensive knowledge across key tasks and high impact assignments.

  • Evaluate performance results and recommend major changes affecting short-term project growth and success. Function as a programmatic expert across multiple project assignments.

  • Serve as a liaison between business and technical aspects of projects.

  • Plan project stages and assess business implications for each stage.

  • Monitor progress to assure deadlines, standards, and cost targets are met.

  • Performs the most complex thinking, tasks and may supervise others.

You’ll Bring These Qualifications

  • Currently hold an adjudicated Secret clearance and be able to maintain it.

  • Strong background in leading and managing a team of UX professionals in cross disciplines: user research, interaction design, visual design, information architecture, and usability testing.

  • Minimum 10 years’ experience working as both a contributor on a UX team as well as leading the team, business acumen as well as effectively communicating with upper management and executive level driving UX initiatives, and collaborating and leading UX efforts with clients.

  • Minimum 10 years’ experience budgeting both monetary and resource allocation for the team as well as scoping out UX efforts, prioritizing initiatives, goals, and resource utilization and following UX processes: driving, managing, and delivering user centric design solutions.

  • A strong background in leading with empathy and growing a UX team.

  • Proven experience working within tight timelines while delivering UX solutions that can show value and improve overall solutions.

  • Experience creating human centered designs within AFEITaaS that are tailor fit for the users while accomplishing the tasks of being usable, functional, and consistent.

  • Able to work with stakeholders and user researchers on greenfield and existing production work.

  • Ability to deliver UX best practices while working closely with data scientists, product owners, mission engineers, and software engineers.

  • Experience working on visual design initiatives that adhere to design principles overall consistency.

  • Ability to work successfully alongside a dynamic UX team on standing up a UX practice currently in progress.

  • Be forward thinking for the user on how to solve challenges prior to designing the solution.

  • Bachelor’s degree or higher in experience design, industrial design, HCI or related field OR 7+ years of relevant work experience in UX, product design, or enterprise application fields.

  • Solid understanding of user centered design and following UX processes from concept to production and showing a strong UX ROI.

  • Excellent communication, and presentation skills.

  • Deep software and UX prototyping tools (Adobe CC suite, Axure, etc.).

  • Ability to work independently and within a team and assist teammates to achieve team commitments.

  • Must be able to travel up to 25% (CONUS and OCONUS travel may be required for this position).

Desired Skills:

  • Strong background in enterprise level commercial applications within large organizations (ability to provide case studies).

  • A background working in federal contracting and defense.

  • Solid portfolio of UX background leading UX team(s).

  • A user experience leader at heart that works on their craft on and off the field.

  • A driven self-starter that is motivated by solving problems.

  • UX and CX experience working holistically on brand consistency and messaging.

  • Having a mental mindset to educate and inform about UX best practices.

  • Understanding of Agile, ITIL, and lean philosophies.

  • Detail-oriented with strong organizational skills.

  • Ability to discuss, present and defend designs and design decisions with cross-functional and non-technical audiences.

  • Experience working in service desk applications for enterprise applications.

  • Experience in adult learning and training environments.

What We Can Offer You:

  • We’ve been named a Best Place to Work by the Washington Post.

  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

  • We offer competitive benefits and learning and development opportunities.

  • We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

  • For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities.

Pay Range: The proposed salary range for this position is $79,000-$161,900. There are a host of factors that can influence final salary including, but not limited to, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, geographic location, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. Employment benefits include health and wellness programs, income protection, paid leave and retirement and savings.

As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.