CACI International Cloud Support Specialist in Reston, Virginia
As a key member of the Cloud Customer Support team, you will provide guidance to customers interested in moving their systems to the cloud, serve as primary POC for customer inquiries, and provide entry-level technical support to a customer Program Management Office at on-site Government facility in the Herndon/Reston area. Position is part of a small integration team within the PMO, but will also provide PMO at-large support.
You will produce clear communications to a variety of technical and non-technical audiences, track and respond to action items, and support/participate in various integration activities and projects of varying urgency, size and complexity.
Technical support will include providing account provisioning support for customers to get access to Amazon Web Services (AWS), supporting various Linux and Windows virtual machines images. You may also could assist with analyzing user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities, workflow, and/or scheduling limitations.
Job Duties and Responsibilities:
Perform tier 1 support to answer customer inquiries and help resolve issues related to the customer’s cloud account and the account provisioning process
Use internal customer systems to set up the customer’s cloud accounts
Coordinate and attend customer meetings to provide guidance on the account provisioning process as required
Develop SOPs to document team processes as required
Prepare and maintain organization and communication charts
Effectively and accurately communicate relevant customer and business information to the customer and project teams, including collecting data and drafting talking points and preparing briefs
Ensure customer needs are met in a timely and cost-effective manner
Other duties as assigned
You will bring:
Experience working in customer space and general IT required
An eye for detail and excellent grammar/communication skills
Experience creating and managing tickets in JIRA
Technically competent with various software programs, such as Word, Excel, PowerPoint, SharePoint, MS Project
Ability to multitask; can conform to shifting priorities, demands & timelines through analytical and problem-solving capabilities
Ability to react to project adjustments promptly and efficiently
General knowledge of AWS and customer enterprise management services
Desire to perform and learn technical skills
You will have one of the following:
10 Years of job related experience and High School/GED diploma
8 Years of job related experience and Associate degree
4-7 Years of job related experience and Bachelor’s degree
3 Years of job related experience and Master’s degree
2 Years of job related experience and Doctorate
9:30am - 2:30pm
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.