CACI International Operations Manager – MPE-C in Reston, Virginia
CACI is looking for a Senior Operations Manager to lead operational related activities that support our customer, Secretary of the Air Force (SAF) Concepts, Development, and Management Office (CMD) Mission Partner Capabilities Office (MPCO).
This position is contingent upon award of the MPE Consolidation contract.
The ideal candidate will be an experienced Senior IT Project Manager that organizes, directs, and manages contract operation support functions, involving multiple, complex and inter-related project tasks.
Manages teams of contract support personnel at multiple locations. Maintains and manages the client interface at the senior levels of the client organization.
Meets with customer and contractor personnel to formulate and review task plans and deliverable items.
Ensures conformance with program task schedules and costs.
Establishes and maintains technical and financial reports to show progress of projects to management and customers, organizes and delegates responsibilities to subordinates and oversees the successful completion of all assigned tasks.
The Operations Manager will oversee and manage day-to-day operations of technical services under the contract.
This OM will have responsibility for the full range of matters pertaining to sustaining assured delivery of services to deliver exceptional User Facing Services, Data Center, and Operations Center services across the MPE enterprise.
The OM will serve as a senior operation representative and be the direct interface to the customer, responsible for establishing a strong working relationship and managing service delivery performance through service level agreements and other key performance metrics.
Demonstrated and current experience leading, managing and overseeing large-scale enterprise operations.
Demonstrated experience managing globally dispersed teams.
Full understanding of ITSM reporting and tracking.
Understanding of MPE enterprise environment
Excellent written and verbal communication skills, and experience in presenting material to senior MPCO and non-MPCO officials
Managerial experience in an IC environment with a significant number of direct staff.
Experience in a quality assurance environment that includes, at a minimum, knowledge of: customer satisfaction tracking; user complaint and monitoring programs; and quality control (QC) systems reviews and analysis.
Attract, train, develop, manage, and retain high performing staff.
At least ten years’ experience as a Program Manager managing a service type performance-based contract with a value over $40M per year or $300M in total contract value over the PoP.
Experience supervising a multi-disciplinary staff (70 person or more) of various levels.
Demonstrated experience in implementing managed services approach in multiple service provider, multi-subcontractor environment.
Bachelor’s Degree in information technology or comparable discipline
ITIL v3 Intermediate or expert certification.
Security clearance of TS/SCI.
A minimum of ten years of experience managing complex programs and leading geographically dispersed operations and engineering staff of varying skill levels.
Master’s degree in engineering, computer science, or another related technical field.
A minimum of 10 years of experience in supporting DoD or IC Information Technology Enterprise (ITE) contract.
Certified Program Management Professional (PMP) or equivalent certification.
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.