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CACI International Computer Support Administrator at Scott AFB in Scott Air Force Base, Illinois

Computer Support Administrator at Scott AFB

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 25%

Type of Travel: Local

CACI is looking for several levels of Computer Support Administrators to support our customer, U.S. Transportation Command (USTRANSCOM), at Scott AFB Illinois. This position is contingent upon award of the USTRANSCOM Command, Control, Communication & Cyber Systems Managed Information Technology Services (MITS), Enterprise support Managed services.

What You’ll Get to Do:

The Computer Support Administrator, Senior is responsible for maintaining, analyzing, troubleshooting, and repairing personal computer systems, hardware, software, computer peripherals, and AV equipment. Assist employees via remote access, phone, or in person. May also mentor or train other Computer Support Administrators. Candidates need excellent problem-solving and customer service skills, as well as extensive experience with desktop hardware, software applications, operating systems, and network connectivity. They must be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. Selected candidates may be required to provision and maintain mobile devices (NIPR, SIPR). Selected candidates may supervise Computer Support Administrator teams.

More About the Role:

The successful candidate must be able to communicate clearly and succinctly both written and orally, and present products and ideas in a business-like manner.  The candidate will be required to work in dynamic fast paced environments that require team interaction and coordination of efforts.  The candidate must be experienced in interfacing with both client managers and system users.

Specifically, the Computer Support Administrator will be responsible for supporting systems and applications on a geographically dispersed Windows 10 Enterprise network. Installing, configuring, and maintaining desktop and laptop PCs, mobile devices, and peripherals, such as printers. Installing and configuring application and operating system software and upgrades. Troubleshoot and resolve complex issues and work with other teams to identify root cause and resolution. Multiple device configuration including personal device support and configuration. Removing old equipment and performing data migration to new machines. Experience in implementation and administration of infrastructure services like FTP, IIS, DNS, DHCP, and GPOs. Analyzes user needs for business applications. Research alternatives and proposes solutions. Coordinate’s hardware and software system installation and ensures specifications are met. Create and maintain thorough documentation for all desktop solutions and troubleshooting instructions in the Knowledge Databases. Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule.

Analyzing and making recommendations for hardware and software standardization.

Additionally, the CSA will provide remote support and/or travel to customer sites as required. 

You’ll Bring These Qualifications:

  • Currently hold an adjudicated SecretClearanceand be able tomaintain

  • BA/BS + 5 yearsrecent specialized or AA/AS +9 yearsrecent specialized or a major cert + 9 years recent specialized or 13years of recent specializedexperience

  • Microsoft Certified Systems Administrator (MCSA)

  • CompTIASecurity +(IAT Level II or greater)

These Qualifications Would be Nice to Have:

  • ITIL v3 - Foundation

  • Automation using Microsoft PowerShell, VBScript, or batchfiles

  • Adaptable to changing circumstances and operationalneeds

  • Understanding of Department of Defense Military standards

  • CISCO CCNA

  • Microsoft Certified SystemsExpert(MCSE)

  • Experience working withbasic networking to include foundations ofCisco Routers and Switches

This position is contingenmt upon contract award in late 2022

TRANSCOM

What We Can Offer You:

  • We’ve been named a Best Place to Work by the Washington Post.

  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

  • We offer competitive benefits and learning and development opportunities.

  • We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

  • For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities.

As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.

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