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CACI International Unified Communications Specialist in Scott Air Force Base, Illinois

Unified Communications Specialist

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Top Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

CACI is looking for a Unified Communications Specialist to support our customer, U.S. Transportation Command (USTRANSCOM), at Scott AFB Illinois. This position is contingent upon award of the USTRANSCOM Command, Control, Communication & Cyber Systems Managed Information Technology Services (MITS), Enterprise support Managed services.

What You’ll Get to Do:

CACI has an excellent opportunity for an experienced, self-directed, Unified Communications Specialist . This position is in support of a Department of Defense (DoD) organization, USTRANSCOM Directorate TCJ6 located at Scott AFB, IL. 

The UC Technician will be primarily focused on UC systems (Cisco Call Manager, Cisco VTC, Microsoft Teams) administration, responds to monitoring alerts and managing incidents through resolution in a 24/7/365 environment.  They will quickly identify and resolve issues impacting the enterprise, document root cause analysis, complete requests, and maintain the enterprise UC systems

The UC Technician is responsible will manage, troubleshoot, and maintain Unified Communication Audio and Video technologies, and Cisco Networking and VoIP technologies. They assist with implementation and testing of new UC solutions and technologies into the enterprise, and ensure collaborative environment is highly available and functions as a mission critical service.

They proactively monitor and measure systems performance to detect trends and identify problems prior to user impact. They must respond to system alerts, triage, troubleshoot and resolve incidents. They work closely with other support members and teams to ensure incident events are handled in a timely manner. They handle incoming escalations from the Service Desk, Network Operations Security Center, and other support teams. They ensure all incident details are documented and tracked in the Command’s ITSM system and apply modern configuration management practices to endpoint management.

The UC Technician will perform patching, updates, upgrades, refreshes, and other maintenance activities. They will actively participate in joint team efforts to troubleshoot major incidents. They communicate directly with end-users as necessary to resolve issues and complete service requests.

They assist with postmortem related activities and support various efforts related to operational improvements. They assist management with identifying and implementing new/improved processes, change control processes, new request processes, report generation, and ad-hoc requests. They contribute to the documentation in the Knowledge Base, Standard Operating Procedures (SOP), work instructions, job aids, and user guides.

Candidates need excellent problem-solving, communication, and customer service skills, as well as extensive experience with desktop hardware, software applications, operating systems, and network connectivity. They must be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of resources.

More About the Role:

The successful candidate must be able to communicate clearly and succinctly both written and orally, have strong leadership skills, and present products and ideas in a business-like manner.  The candidate will be required to work in dynamic fast paced environments that require team interaction and coordination of efforts.  The candidate must be experienced in interfacing with both client managers and system users.

You’ll Bring These Qualifications:

  • Currently hold an adjudicated Top Secret Clearance and be able to maintain.

  • Professional certification that meets or exceeds DoD 8570.01. IAM I (Security+ CE or equivalent)

  • B.A./B.S. degree in a relevant field of study

  • Minimum of ten (10) years total experience in Information Technology which must include:

  • Strong hands-on experience with products: Cisco Unified Call Manager (CUCM), Cisco VoIP, Cisco Meeting Management (CMM), Cisco Meeting Server (CMS), Cisco Telepresence Management Suite (TMS), Cisco Unified Contact Center, Expressway, Webex, Cisco Jabber, and Microsoft Teams

  • Working knowledge in UC and how it works in a collaborative environment over switching, routing, firewall, balancers, cloud, MPLS, QoS and WAN technologies, along with the ability to document this using Visio and office documentation processes

  • Technical knowledge of VoIP/PBX telephony systems, software, hardware, and telecommunication standards.

  • ITIL v3 – Foundation Certification

  • Working knowledge in all aspects of automation,telecommunications, and IT networks

  • Excellent troubleshooting and problem-solving skills.

  • Good communication skills; be able to communicate with ease in front of large audiences of senior IT and communications personnel.

Desired Qualifications:

  • Strong experience working with Cisco Emergency Responder (CER), Cisco Unity Connection (CUC), Cisco Presence Server (IM&P) and Cisco Unified Contact Center Enterprise (UCCE)

  • Adaptable to changing circumstances and operational needs.

  • Understanding of Department of Defense Military standards

  • Experience working with and supporting Cisco Routers and Switches

  • Experience with DoD IT security requirements

What We Can Offer You:

  • We’ve been named a Best Place to Work by the Washington Post.

  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

  • We offer competitive benefits and learning and development opportunities.

  • We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

  • For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities.

As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.