CACI International Jobs

Integrated Operations (IO) Bridge Analyst

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

The Integrated Operations (IO) Bridge supports the Customer by providing on-site technical expertise to detect, monitor, and manage Enterprise services. This includes ensuring the timely exchange of situational awareness information, correlation or network incidents, coordination with commercial and external Service Providers, customer impact assessments, coordination of maintenance activities, technical support, report creation and analysis, network lockdown support, Incident and Problem Management support, as well as providing some quality assurance and training duties.

Work hours will be permanently assigned based on operational requirements: Panama Shift - either (0600 - 1800, 1800 - 0600)

Work hours to be assigned:

Panama Shift - either (0600 - 1800, 1800 - 0600)

Position Responsibilities:

· Maintains an Operations Bridge, collaborating with the Integrated Service Center (ISC) Enterprise Management Operations Center (EMOC), external agencies/customers, and field units

· Provides Situational Awareness support to the Customer, to include updating reports, passing down documentation and master station logs, monitoring chat rooms, and communicating ongoing impacts to service operations

· Leverages Enterprise Management tools and analytics to correlate service impacts, service availability, service capability, Service Level Agreements (SLA) conformance, and other service-related trends

· Proactively monitors high priority incident tickets impacting VIPs and Mission/Business/Enterprise critical services

· Supports the Government with Situational Awareness of world, national, or local events (e.g., natural disasters, civil unrest, low intensity conflicts, acts or terrorism) and correlates impacts to Enterprise Operations Squadron managed and monitored systems

· Provides operational coordination for network Event and Incident Management functions

· Prepares daily network availability briefings, charts, and reports for the Customer to provide to Government leadership

· Coordinates planned maintenance and corrective maintenance with commercial carriers and affected customers

· Supports the Government by performing daily ad hoc taskings from the Customer

· Generates Situational Awareness notification via various messaging systems for distribution to customers

· Provides technical assistance, when requested, by the Customer in support of defined duties

· Provides coordination, data collection, and other support to the After Action Report process

· Integrates ITIL v3 best practices into existing documentation, provides process improvement recommendations, and assists in maintaining governance documentation

· Demonstrates an understanding of commercial network services, Wavelength, SONET, and Carrier Ethernet

Required Qualifications:

· An Active TS/SCI Clearance with Polygraph

· Current Security + certification

· Service Operations Experience

· Excellent written and verbal communications skills

· Excellent customer service skills

· Working knowledge of network operations and IT services

· Operational experience collaborating and directing resources supporting mission critical operations

· At least 5 years’ experience maintaining IT infrastructure and services in the Ecosystem, or equivalent

· Current in one (1) of the following:

AWS Certified Developer – Associate Level

VMware Certified Professional – Data Center

VMware Certified Associate – Desktop

Citrix Certified Associate – Visualization

Citrix Certified Associate –Network

Any of the network Associate Level Certifications (CISCO, Juniper, Brocade)

ServiceNOW Fundamentals

ITIL V4 Fundamentals Certification - can be obtaining within 90 days of start date.

Network Desired Qualifications:

• AWS Associate or higher

BITS3

allspark

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits)

The proposed salary range for this position is:

$64,400 - $135,100