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CACI International Network Engineer (VTOC) in Springfield, Virginia

Network Engineer (VTOC)

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI

Employee Type: Regular

Percentage of Travel Required:

Type of Travel:

CACI is seeking a TS/SCI cleared, dynamic technical professionals to join our UDS program to support our NGA customer. As a team, we focus on the design, engineering, implementation, operations, sustainment and disposal of user facing and data center IT services for our customer. With a strong emphasis on continuous improvement and innovation of user facing and data center services that drives efficiencies and effectiveness. Be a part of something greater than yourself and make a lasting impact at CACI.

What You’ll Get to Do:

CACI is hiring a UDS Video Teleconferencing Operations Center (VTOC) Network Engineer provides Tier I - Tier III support.  The VTOC team monitors all VTC sessions, conferences, and VTC hardware, troubleshoot and resolve issues as they arise during video conference calls, escalating and collaborating with engineering teams from other contracts when as needed.  The VTOC Network Engineer leverages the Remedy ticketing system to maintain an efficient accountability of system problems and resolutions to assist in identifying trends and system improvements.  

More About the Role:

  • Provide VTC Operational Support for all NGA Campus East and West conference rooms and private offices

  • Perform new installations, implement upgrades, modify existing installations on multiple vendor models of collaboration endpoints

  • Scheduling and managing local and remote AV/VTC events, to include scheduling of physical room space when required

  • Assist customers with scheduling conflicts of NGA conference rooms and or VTCs on multiple networks

  • Develop documentation such as diagrams, troubleshooting guides, and topology diagrams to be utilized by different levels of support staff for troubleshooting.

  • Schedule Joint Worldwide Intelligence Communications System (JWICS) VTCs using the JWICS scheduling system integrated with TMS for external Agencies

  • Monitor VTCs using the Tele-presence Management Suite (TMS)

  • Monitor live VTCs for audio/video issues

  • Take remote control of ongoing VTCs for additional customer support

  • Provide remote support using VNC Viewer

  • Provide in person technical support when required

  • Act as first responders (identify problems)

  • Resolve scheduling conflicts as they occur

  • Assist with recording of VTC sessions

  • Provide customers with individual/group training upon request.

  • Generate Tier 1-3 incident tickets in ServiceNow

  • Provide Closed Captioning Support for all Tier 1 VTC for the hearing-impaired community

  • Provide user education and training on VTC equipment and other basic hardware and software functions

You’ll Bring These Qualifications:

  • TS/SCI Clearance w/ ability to obtain CI Poly

  • Bachelor's Degree and 3+years of prior relevant experience.

  • Experience in lieu of degree.

  • Working knowledge of the OSI model

  • Experience or knowledge of

  • Cisco TelePresence Management Suite (TMS)

  • CISCO Telepresence 6000, 8000 MXP, EX90, DX80, SX20

  • H323, H320 and SIP protocols

  • Excellent troubleshooting capabilities and strong communication skills.

  • Strong work ethic and attention to detail

  • Strong time management skills and ability to work flexible schedules to meet job requirements

  • Ability to work independently on projects and/or tasks

  • Security What We Can Offer You:

  • We’ve been named a Best Place to Work by the Washington Post.

  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

  • We offer competitive benefits and learning and development opportunities.

  • We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

  • For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities.

As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.