CACI International Shift Supervisor – Day Position in Springfield, Virginia
Shift Supervisor – Day Position
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
The Day Shift Supervisor is responsible for directing the on-shift staff, performing oversight and coordination of multisource services providing for Integrated Operations (IO). He/She supports our Enterprise Network Operations Center (ENOC). The Shift Supervisor ensures the monitoring, tracking, and documenting of Severity Level incidents and the escalation of incidents affecting critical business functions. The proactive nature of this position demands an experienced manager with operational experience in directing the performance of resources that support critical operations.
Hours – Monday – Friday – 6am – 6pm
Monitors and tracks service impacting changes in the Enterprise infrastructure
Works with Service Operations team staff during the installation, upgrade, or decommissioning of infrastructure equipment or software to monitor and track potential impact to the Enterprise
Monitors and analyzes critical incident alerts regarding outages or degradation in services affecting the Enterprise using monitoring tools
Assists with the development and maintenance of standard operation monitoring procedures
Assists with Major Incident Severity Level calls (standing up conference calls, identifying appropriate service line resources, and documenting a timeline of events)
Prepares, updates, and reports Situational Awareness to the ENOC PMO and Client Liaisons
Monitors planned and unplanned service impacting changes
Assists with the preparation of Outage and Resolution Notifications for Severity Level Incidents, Advisory Notifications, Planned Outage Notifications, and updates to those outages
Assists with SharePoint Outage Tracker entries and updates
Assists with setting up conference bridges in support of Severity Level 1s and 2s and engaging appropriate resources
Archives Daily Operations Report and Shift Change Log (Day Shift)
Performs trend analysis reports, as requested
Checks on the status of Critical Site Tickets and closes them, if possible
Checks on the status of Prolonged/Multiple Transfers of Tickets and closes them, if possible
An Active TS/SCI Clearance with Polygraph
Minimum 5 years’ of recent and relevant experience successfully monitoring and/or coordinating/directing IT operations, performing under documented 24x7x365 operational performance requirements
Technical background and strong IT skills/knowledge in networking, exchange, or desktop support
Current Security + Certification
AND one (1) of the following IT Certifications:
ITIL v3 Foundations
ITIL 4 Foundations
ITIL v3 Service Operations Management
ITIL 4 Managing Professional
ITIL 4 Create, Deliver and Support (CDS)
Desired Qualifications :
Proficient in word processing, spreadsheets, and desktop applications
Strong communication and interpersonal skills
Strong logic and analytical skills
Strong customer service skills and experience
Excellent oral and written communication skills
Proven ability to multi-task and prioritize, with an attention to detail, in a fast-paced environment
Excellent organizational skills
Basic knowledge of ServiceNow, Windows Desktops, and other IT Service Management (ITSM) Systems
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities.
As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.