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Job Information

CACI International Mid-Level Enterprise Service Desk (ESD) Tier 1 Specialist in St. Louis, Missouri

Job Description

Are you ready to test your abilities as an ESD Tier 1 Specialist and team member in a sophisticated enterprise exploitation environment? Would you like to make an immediate and direct impact in your job? Join a dedicated team supporting the NGA.

What You’ll Get to Do:

  • Provide problem resolution for Level 1 problems as escalated

  • Determine the functional area of the problem being reported, e.g. hardware, software, telecommunications

  • Deploy mobile devices to end users, assist with basic enterprise-level mobile device management configuration and troubleshooting

  • Provide detailed analysis of the problem

  • Determine if equipment is warranted and arrange appropriate resolution under warranty

  • When special or unique situations warrant - contact the appropriate vendors

  • Perform incident analysis to determine possible cause and potential fix

  • Update assigned tickets and continuously coordinate necessary work

  • Document status updates and communicate to necessary parties

  • Provide follow-up to the user on the status of the problem until resolution

  • Verify problem resolution prior to closure

  • Escalate the problem as required

  • Ensure all systems and infrastructure are running optimally and with high availability and quality

  • Provide hands-on system service desk support, system maintenance and operations support for both internal and external customers.

  • Support end user software and hardware enhancements and technical problems; build, configure.

  • Troubleshoot software and hardware enhancements, application deployments and infrastructure up-grades

You’ll Bring These Qualifications:

  • Bachelor’s Degree in Computer Science or related technical discipline, or the equivalent combination of education, technical certifications or training, and work experience

  • 4+ years’ experience of related experience in a support center or helpdesk

  • Working knowledge of basic hardware and software systems

  • Working knowledge of Microsoft products such as Outlook, Word, Excel, etc.

  • Basic remote troubleshooting skills and the use of remote troubleshooting applications

  • Detail oriented and well organized

  • Ability to multitask

What We Can Offer You:- We’ve been named a Best Place to Work by the Washington Post.- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.- We offer competitive benefits and learning and development opportunities.- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.- For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Job Location


CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.