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CACI International FSR Coordinator in Sterling, Virginia

FSR Coordinator

Job Category: Engineering

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI

Employee Type: Regular

Percentage of Travel Required:

Type of Travel:

CACI seeks a talented Field Service Representative Coordinator to join our Advanced Solutions Group, within the National Security and Innovative Solutions Sector. We enable national security missions through creation and delivery of innovative, technology-centric solutions that provide decision advantage to our customers. Our client engagement processes, the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.

This position manages a team of FSRs maintaining OCONUS support for tactical fixed-site IT systems. Must have experience installing, repairing, troubleshooting electronic systems, as well as instructor experience to provide training to military customers.

What You’ll Get to Do:

  • Support deployed Intelligence system to maximize availability and build customer confidence and satisfaction

  • Efficiently and effectively maintain a high system availability score through a combination of preventive system maintenance and unscheduled repair activities on a globally deployed system

  • Manage a team of FSRs who install, monitor and maintain system hardware/software

  • Monitor system health and status on a daily basis.

  • Work with FSR team to troubleshoot technical problems and issues to determine technical solutions; work within customer guidelines/process to implement solutions

  • Provide operations and maintenance training to FSRs as required

  • Support customer operations and System Administrator personnel

  • Fault Isolation/Resolution

  • Periodic Software upgrades

  • Keep Program Management informed of system and FSR status at all times

  • Schedule and execute maintenance for up to 50 systems globally, supported by up to 10 FSRs simultaneously

  • Maintain accountability for system spares pool to ensure availability and accuracy

  • Travel to sensor sites to perform periodic maintenance, incident troubleshooting and re-fresher training

  • Support customer course of action development for potential additional deployments of the system

  • Based out of Sterling, Virginia with travel up to 25%

You’ll Bring These Qualifications:

  • Requires an active TS/SCI clearance

  • Security+ certification

  • IT system troubleshooting and HW maintenance experience

  • Linux System Administration

  • Physically able to deploy and conduct the physical actions necessary to include lifting, racking and stacking equipment

These Qualifications Would be Nice to Have:

  • 5+ years of Military experience

  • Experience leading a team of up to 10 personnel

  • Previous experience as a Field Support Representative

  • Experience with tactical comms systems

  • RF background

What We Can Offer You:

  • We’ve been named a Best Place to Work by the Washington Post.

  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

  • We offer competitive benefits and learning and development opportunities.

  • We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

  • For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities.

As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.