CACI International Operations Support Engineer in Sterling, Virginia
Operations Support Engineer
Job Category: Engineering
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
CACI seeks a talented Systems Engineer to join our Advanced Solutions Group, within the National Security and Innovative Solutions Sector. We enable national security missions through creation and delivery of innovative, technology-centric solutions that provide decision advantage to our customers. Our client engagement processes, the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.
Join the CACI team to utilize your skill set to implement new systems, correct software errors in existing systems and improve performance through hardware upgrades.
This opportunity offers very rewarding and unique benefits, which equates to 50% of compensation on TOP of your base salary! The first part is a tax-qualified profit-sharing retirement plan, to which CACI annually contributes up to 25% of your base salary (not in excess of applicable IRS limits) to your retirement account. The second component consists of an Individual Benefit Account (IBA), which is used for premiums, medical reimbursements, dependent care, education and Paid Time Off (PTO) policy. Both components of the benefit package are paid for by CACI, in addition to your base salary and potential performance bonuses. We believe in a healthy home/work balance and our locations offer a wide variety of activities to balance with your work life.
What You’ll Get to Do:
You will be part of a talented team of engineers that demonstrate superb technical competency, delivering a mission critical system.
Manage and monitor installed systems; rapidly identifying mission critical issues.
Provide first and second level support for inbound incidents and Service Requests
Provide front line phone and email support related to system and application issues
Provide daily status updates for deployed operational systems
Install, configure, test and maintain application software.
Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.
Participate in the design of new systems and capabilities.
You will be involved in the full system life cycle and be exposed to all elements of systems engineering.
Liaise with vendors and other IT personnel for problem resolution.
You’ll Bring These Qualifications:
Requires an active clearance TS/SCI with Poly.
Requires a BS degree and 2-4 years of related experience.
Customer service and/or support experience working in a program sustainment support environment
Experience troubleshooting LINUX-based operating systems.
Experience with client / server architectures
High comfort level working with technology at a fast pace
Ability to quickly diagnose, root cause analysis, troubleshoot and resolve/route issues according to type and severity
Experience in Electrical, Mechanical, Test, or Systems engineering.
Additional Job Description
◦ Technical contributor
◦ Works independently with some supervision
◦ May manage projects / processes
◦ Coaches and reviews the work of lower level professionals
◦ Problems faced are difficult and sometimes complex
◦ Influences others regarding system design, solutions, and procedures
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities.