CACI International Project Analyst (Performance and Continual Service Improvement (CSI)) in Sterling, Virginia

Job Description

The CDM Program is managed within the DHS National Protection and Programs Directorate, (NPPD)/Office of Cybersecurity and Communications (CS&C)/Network Security Deployment (NSD) Division, responsible for enhancing the security, resilience, and reliability of the Nation’s cyber and communications infrastructure. The DHS CDM Program mission is to safeguard and secure cyberspace in an environment where the threat of cyber-attack is continuously growing and evolving. The CDM Program defends the United States (U.S.) Federal Information Technology (IT) networks from cybersecurity threats by providing continuous monitoring sensors (tools), diagnosis, mitigation tools, and associated services to strengthen the security posture of Government networks.

Are you a rising talented and motivated Project Analyst? Does the opportunity to support performance and continual service improvement (CSI) efforts for our Department of Homeland Security customer excite you? If yes, this may be your next great career move!

What You’ll Get to Do:

The Continual Service Improvement Analyst will be responsible for all aspects of Continual Service Improvement (CSI) for a large-scale Enterprise IT contract supporting the Department of Homeland Security (DHS) CDM DEFEND A project. Our CSI Analyst will use ITIL-based IT service management techniques to support process improvement and operations optimization efforts for enterprise cybersecurity projects. The CSI Analyst will regularly brief internal Program Management as well as the Government Customer on CSI status.

More About the Role:

  • Create and maintain Quality Control Plan (QCP)

  • Assess feedback, performance, and other metrics to identify potential CSI initiatives and incorporate results into CACI Innovation Engine to improve service life-cycle processes

  • Develop and manage technical and functional requirements for CSI initiatives

  • Measure results from CSI initiatives from a combination of metrics to determine effectiveness of implemented CSI initiatives

  • Provide oversight of CSI activities and initiatives for CDM services

  • Coordinate and facilitate CSI initiative implementation

You’ll Bring These Qualifications:

  • Experience maintaining Quality Control Plan, preferably in an Enterprise IT environment

  • Familiarity with ITIL

  • Proven written and communication skills

  • Experience with MS Products and Data Metrics

  • Passion for Quality, Consistency and Standardization

These Qualifications Would be Nice to Have:

  • Typically has a University Degree (BA/BS) or equivalent experience and minimum 3 years of related work experience.

  • Relevant DHS or .Gov Cyber Security focused experience

  • ITIL v3 Foundation certification

What We Can Offer You:

  • We’ve been named a Best Place to Work by the Washington Post.

  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

  • We offer competitive benefits and learning and development opportunities.

  • We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

  • For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Job Location


CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.