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CACI International Service Delivery Transition (Transformation) Lead - Key in Tampa, Florida

Service Delivery Transition (Transformation) Lead - Key

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI

Employee Type: Regular

Percentage of Travel Required:

Type of Travel:

CACI has an excellent opportunity for an experienced, self-directed, Service Delivery Transition (Transformation) Lead supporting the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 at United States Special Operations Command (USSOCOM) located at Tampa AFB, FL. The SITEC 3 Service Delivery Transition (Transformation) Lead is a key management billet directly supporting the SITEC Program Manager.

The Service Delivery Transition (Transformation) Lead is responsible for planning  service transactions  for operational use and coordinating the necessary  resources . He/she must oversee and control all changes to a product’s lifecycle so that changes are made with minimal impact on USSOCOM’s  IT services . In particular, a  Service Delivery T ransition lead  must approve  products , determine that new, modified, or discontinued  services  meet operational  expectations  and do not have a negative  impact  on customers, users, and USSOCOM. The  Service Delivery Transition Lead  must also verify that the service works in both foreseeable and abnormal situations and can be supported in the event of failures and/or errors. The  Service Delivery Transition Lead  is responsible for managing all the complexities related to old and new  services . He/she also manages the unintended consequences irremediably related to the modification of services and  service management processes  or the introduction of new  services . The tasks also include the  management  of changes to existing  services  (such as expansion, reduction, change of supplier, modification of requirements or availability of skills, transfer of services to and from other service providers) and management of deactivations and interruptions of  services , applications and/or other service components.

Specifically, the main responsibilities include: Speed up decision making :Service Delivery Transition Lead must be able to speed up many processes if there is a need. In order to do so, the service transition manager must be able to plan and manage  changes  efficiently and effectively. He/she should also see to it that the adoption and  management  of the  change  and the effectiveness of the standardization of the  transition activities  are promoted well. Stakeholder communication : One of the main tasks of a  Service Delivery Transition Lead  is communication with  stakeholders . The goal is to ensure that transactions take place smoothly and without incurring  blocks  or  problems .

Defining a clear and linear  communication plan  is certainly a fundamental part of the profession. Track data & provide management information : It is essential to keep track of all the steps of a  transaction , whether it is a combined global plan or an individual  transition plan , or even release plans. Only when it is clear what the goals of a  transformation  are, it is possible to understand what data is needed. Gathering all the information from the beginning will make it easier to progress quickly into the more advanced stages of a job. Management and coordination : Among the main responsibilities of a  Service Delivery Transition Lead , there are certainly all the  management   and  coordination activities  on multiple levels.

Obviously, it is not about managing all the requests in the  IT  field but mainly those involved in the activities of  Service Transition  and the provision of  Early Life Support (ELS) , resources that can include people, test  environments , hardware, and software licenses.  Risk management is one of the key tasks of this role. Then there is the coordination of service transition activities between projects, suppliers, and service teams (in collaboration with project managers and other staff, if necessary).

Guarantee quality :

The  Service Delivery Transition Lead  must ensure that the final delivery of each  service transition _ meets the agreed customer and  _stakeholder requirements  specified in the service design package. It is the duty of the individual to ensure that service changes create the expected  business value .

Educational Requirements:

  • A Bachelor’s Degree from an accredited college or university in Information Systems, Computer Science, Engineering, a Mathematics-intensive discipline, or a similar field is recommended.

Certification Requirements:

  • Varies by position and requires applicable 8570 security requirements.

Experience Requirements :

  • At least fifteen years of experience in an IT-related discipline.

  • Fully adjudicated TS/SCI or ability to obtain

What We Can Offer You:

  • We’ve been named a Best Place to Work by the Washington Post.

  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

  • We offer competitive benefits and learning and development opportunities.

  • We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

  • For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.



Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities.

Pay Range: The proposed salary range for this position is $79,000-$161,900. There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, geographic location, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. Employment benefits include health and wellness programs, income protection, paid leave and, life insurance, retirement and savings.

As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.