CACI International End User Tech./Field Tech in Washington, District Of Columbia
Responsible for providing customer support through the performance of on-site product/solution installation and sustainment. This includes overseeing and performing necessary analysis, diagnoses, troubleshooting, service, and repair of complex equipment and systems. Assess and approves operational quality of solution components. Instructs customers in the operation and maintenance of the solution. Serves as company liaison with customers on administrative and technical matters for assigned projects. Interprets customers' needs, defines next steps, and clarifies the assignment of responsibility for problem resolution as needed. Performs work that involves conventional engineering practice but may include a variety of complex features such as conflicting design requirements, unsuitability of standard materials, and difficult coordination requirements. Includes any aspect of field support and is not limited to system hardware, software, network, and other technical infrastructure components.
Responsible for all engineering, planning, commissioning, materials and all other technical services essential to support the engineering and installation activities at the client site.
Works independently as a technician responding to customer service requests, trouble tickets and work orders
Participates in day-to-day activities related to the operation, maintenance, and repair of the clients/company’s suite of products.
Serves as the first escalation contact for customer support issues
Documents installation procedures and ensures the details included in the installation procedures are fully understood and properly applied
Reviews project planning with a view to improve on the completion date, if possible during implementation.
Collaborates with customer/company and colleagues, and other resources to gain a better understanding of the issue(s) to be resolved.
Completes advanced installations and perform system test procedures. Troubleshoots and resolves issues that cannot be solved remotely.
Prepares for on-site installations by reviewing site requirements. Obtains software and reviews relevant documentation prior to visiting customer sites.
Stages the installation and upgrades in a lab environment prior to the site visit when necessary
Performs implementation of software and hardware solutions; integrating with the customer's network and equipment.
Provides analysis, troubleshooting and advanced resolution to technical issues as they occur.
Provides system administration training to technical users as needed.
Supports WIN 10 upgrade and issue resolution
EDUCATION & EXPERIENCE:
Typically requires bachelor’s degree or equivalent and five to seven years of related experience.
Minimum/General Experience: Strong background in systems analysis, network or software design/administration, requirements analysis, or systems/applications software development. Minimum six years’ experience.
Functional Responsibility: Guides users in formulating requirements, advises on alternative approaches, conducts feasibility studies, performs system/network design and/or administration.
Minimum Education: Bachelor’s degree in appropriate discipline.
Must be able to obtain a DHS Suitability clearance
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.