CACI International Network Operations Center- Tier 2- Night Shift in Washington, District Of Columbia
Network Operations Center- Tier 2- Night Shift
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating locations. Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated with customer local area networks (LANs), wide area networks (WAN) and unified communication (UC) services.
Our mission on this program will be the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, or Capital Equipment Replacement Program (CERP) activities associated with the clients’ LANs, WAN and Unified Communication services. Become a part of our great team and make a difference.
More about this role:
This role is for the night shift from 2200 to 800.
In this Tier 2 NOC Unified Communications Operations role, you'll be challenged with hard support problems where you will coordinate with other NOC and Operational staff and asked to support platform upgrades. You are expected as one of experienced UC members to coordinate ticket acceptance and resolutions. You will support the development of technical resolution reports for critical outages in the UC environment.
What will you do:
Perform System patching and IAVA patches to Cisco Unified Call Manager
Perform IOS upgrades
Draft Standard Operating Procedures (SOP) for UC operations.
Troubleshoot systems failures and accessibility problems within the UC environment.
Monitor system performance and track usage.
Makes recommendations that enhance operational efficiencies for UC monitoring, management, and overall operations.
Uses experience and knowledge articles to understand/implement potential workarounds.
Updates knowledge articles and handles "how to" questions.
Support UC KM management by entering solutions into the Solutions database.
Support engineering designs data calls.
Will Support UC implementation, installation, and technical refresh projects within a site or locale.
Works independently with some supervision. In remote locations must function as independent engineering, maintenance, and network problem solving with minimal or intermittent input from other Tiers/locations.
Problems faced are difficult but not complex. May require detailed information gathering, analysis, and investigation to understand problems. Regularly employs creativity and ingenuity for new technical solutions applicable across the enterprise, drawing heavily on prior experience.
Preform UC ticket resolution.
Support UC ticket closure across UC OPS staff to include:
Completes initial categorization of Service Requests (type, sub-type, location device, priority, etc.)
Use administrative access to the network to provision new phones, user accounts and setup voicemail.
Uses administrative access to network components to research errors, incidents, problems and to perform incident analysis and identify potential problems.
Routing Service Requests to the appropriate organization required for incident resolution.
Performs root cause analyses.
Completes problem resolutions associated with incident ticket(s)
May configure, deploy, manage, and maintain UC monitoring systems used by the technicians to ensure availability and overall performance of system and services.
- High School/GED + 11Yrs, or Associates + 9Yrs, or Bachelors + 7Yrs, or Masters + 5Yrs,
* * DOD 8570 Certification Required:
- Current IAT II
- Minimum TS/SCI CI Poly
* What We Can Offer You:*
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
We invest in our employees by supportingcontinuing education.
Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.