CACI International Jobs

PTS Support Specialist

Job Category: Project and Program Management

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

What You’ll Get to Do:

Become a part of our efforts to support the Federal Protective Service (FPS) of the Department of Homeland Security (DHS). FPS conducts the full spectrum of protection activities using threat-based information. Their investigation and intelligence-coordination capabilities provide a compass to direct operations to protect facilities ahead of threats—before they occur. They share and source information with security partners and stakeholders to conduct analysis and identify dangerous threats and use this analysis to inform security operations to prevent terrorism, manage cyber and physical risks to critical infrastructure, and protect government employees, property, information, and operations.

More About the Role:

You will be an important part of a team providing critical support to the Federal Protective Service (FPS) which has a need for continued contract Management and Program Support Services throughout its Headquarters Executive Management Office and Divisions staff and Regional Offices. You will deliver to FPS services that facilitate national coverage of management and program support which can be effectively and efficiently used to perform various management activities in conjunction with Agency mission. You will:

• Assist with the facilitation of meetings, document the minutes, action items, and prepare agendas

• Support liaison activities with internal and external stakeholders to identify, resolve, and mitigate programming issues, nuisance alarms, and security system concerns

• Review and make recommendations on security policies, procedures and standards for physical security systems implementation, maintenance, repair, and life cycle management

• Assist in developing and maintaining procedures supporting the collection, entry, consistency, analysis, and reporting of data relevant to the Post Tracking System

• Conduct in-depth reviews of all regionally supplied data in the systems that supply data to the PTS

• Coordinate date integrity and status reporting presentations to ensure the highest levels of quality and compliance with applicable policies and standards

• Assist with providing FPS law enforcement and protective security information briefings to partners and stakeholders

• Coordinate Operation and Maintenance (O&M) efforts with the Information Technology (ITD) and PTS contractor

• Assist with providing FPS law enforcement and protective security information briefings to partners and stakeholders

• Coordinate Operation and Maintenance (O&M) efforts with the Information Technology (ITD) and PTS contractor

• Provide guidance and instruction on the setup and configuration of PTS Onsite Handheld Devices (OHDs)

• Assist in developing and maintaining processes to track implementation of the PTS Onsite Handheld Devices (OHDs) throughout the Agency

• Provide guidance through MS Teams and In-person session on the processes for implementation, setup, and configuration of the PTS Onsite Handheld Devices (OHDs) throughout the Agency

• Develop and Update written Guidance on the processes for implementation, setup and configuration of the PTS Onsite Handheld Devices (OHDs) throughout the Agency

• Provide recommendations and reports on the status of implementation of the PTS Onsite Handheld Devices (OHDs) throughout the Agency

• Develop and maintain processes to track mobile device compliance with statement work requirements

• Provide recommendations and reports on the status of implementation of Microsoft Intune throughout the Agency

• Provide guidance through MS Teams and In-person session on the processes for implementation of Microsoft Intune throughout the Agency

• Develop and Update written Guidance on the processes for implementation of Microsoft Intune throughout the Agency

• Assist with the development of a national trends and analyses reports on a monthly and quarterly basis which is supported by week-to-week reviews • Conduct statistical reporting with respect to all levels of data from the Post Tracking System

• Track daily issues reported to the Helpdesk by PTS users

• Develop and maintain processes to track trends and issues reported to the FPS ServiceNow trouble ticketing system

• Coordinate processes and responses with Helpdesk personnel to FPS headquarters and regional personnel

• Validate information contained in the PTS for correctness and consistency.

• Capture, validate, and formulate data-based reports utilizing the Post Tracking System reporting functions contained with the system

• Coordinate with the Regional personnel on information obtained from data reports generated by the Post Tracking System

• Gather, compile, and document requirements for Post Order Templates in PTS

• Assist with providing FPS law enforcement and protective security information briefings to partners and stakeholders

• Coordinate Operation and Maintenance (O&M) efforts with the Information Technology Division

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You’ll Bring These Qualifications:

• eight (8) years of experience in project or program management, or related work with a minimum of five of the eight years in conducting analytical and support activities related to task area

• Bachelor’s Degree

• Ability to communicate effectively, both orally and in writing

• Ability to conduct detailed research and analysis of technical data

• Ability to read and interpret management policy, regulations, and directives

• Proficiency in Microsoft Office 2010 or higher to include Word, Access, Excel, PowerPoint

• Ability to work effectively with a group or independently

• Ability to effectively manage several tasks simultaneously

These Qualifications Would be Nice to Have:

• Law Enforcement background

• Master’s Degree

**This position is in support of future opportunities. As we get closer to filling this position, we will be contacting qualified candidates. If you are selected to interview, you will be contacted directly by a recruiter.

What We Can Offer You:

• We’ve been named a Best Place to Work by the Washington Post.

• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

• We offer competitive benefits and learning and development opportunities.

• We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

• For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.