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CACI International Sr. Cisco VoIP Engineer in Washington, District Of Columbia

Sr. Cisco VoIP Engineer

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

What You'll Get to Do:

  • Installation, troubleshooting and maintenance of video conferencing equipment / VoIP handsets and components, cables, connectors and peripherals

  • Configuration of VoIP handsets in Cisco Unified Call Manager

  • Provide in-person/desk-side support for new VTC/VoIP endpoint installations

  • Configuration of VTC endpoints in Cisco Telepresence Management Suite (TMS) and Video Communication Server (VCS)

  • Assist in all service / system upgrades while being a team player involving telecommunications and networking projects

  • Provide hands-on assistance involving troubleshooting and diagnostic support for all related systems, equipment failures or service issues

  • Schedule VTC appointments using Cisco Telepresence Management Suite (TMS)

  • Connect personal computers and peripherals to co-exist with VTC equipment on existing networks

  • Maintain network diagrams and connectivity records

  • Maintain trouble logs

  • Perform vulnerability remediation as directed to maintain secure networks

  • Coordinate and troubleshoot any issues requiring escalation to OEM

  • Providing end user training and develop and maintain training material

You'll Bring These Qualifications:

  • US Citizenship required

  • Current DHS HQ Entry on Duty (EOD) holders given preference. EOD is required to start

  • Active DoD SECRET clearance required

  • Bachelors Degree and 10 years' experience working with Cisco VoIP preferred

  • Experience configuring VTC endpoints

  • Experience configuring Cisco VoIP handsets

  • Experience working in a large government or corporate enterprise environment

  • Experience working in a process-oriented workflow environment

  • Ability to work well under pressure, meeting multiple deadlines

  • Mature verbal and written communication skills required

  • Ability to maintain customer focus during difficult circumstances

These Qualifications Would Be Nice to Have:

  • DoD 8570 certifications preferred

  • Cisco CCNA/CCNP preferred

What We Can Offer You:

  • We’ve been named a Best Place to Work by the Washington Post.

  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

  • We offer competitive benefits and learning and development opportunities.

  • We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

  • For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities.

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